Wellness Studio Sales & Client Experience Specialist

Restore Hyper Wellness - RHWS037; Town of Rye (NY); On-site; USD 22,000 - 39,000; Part time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

401(k)

Bonus based on performance

Employee discounts

Flexible schedules

Competitive hourly pay

Wellness resources

Free and discounted wellness services

Job summary

Restore Hyper Wellness is seeking a sales-driven associate to grow member services and guide clients through our wellness offerings. You will lead tours, close service packages, and re-engage past clients while hitting sales targets.

You’ll greet clients, handle bookings, educate on services and home care, and help maintain a welcoming studio culture during busy weekend periods.

Qualifications

• Minimum 1 year of sales or commission-based experience preferred.
• At least 1 year of customer service experience is expected.
• Ability to close deals and handle follow-up communications.
• Strong communication and interpersonal skills are essential.
• Weekend availability aligns with studio busy periods.

Responsibilities

• Conduct tours and confidently present and close service packages and memberships.
• Own outbound outreach: re-engage past clients, follow up on leads, drive rebookings.
• Hit membership, package, and retail sales targets consistently.
• Serve as the go-to expert on Restore's services to sell with confidence.
• Greet clients, manage scheduling, bookings, and cancellations.
• Educate clients on services, benefits, precautions, and at-home care.
• Open/close the studio, keep it safe, clean, and welcoming.
• Represent Restore's mission and Hyper Wellness lifestyle in every interaction.
• Contribute to a studio culture where team members feel valued.

Skills

Sales experience

Customer service

Communication

Follow-up

Weekend availability

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Wellness resources
• 401(k)
• Bonus based on performance
• Employee discounts

Benefits/Perks

• A competitive hourly salary plus bonuses
• Flexible Schedules
• Fun, wellness-focused work environment
• Free and discounted wellness treatments

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. We are part of a franchise group that has 5 locations across Westchester and Brooklyn.

The Role

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing, and that's exactly what we're about at Restore. We're always looking for people who share that passion.

Our Client Experience & Sales Specialists (we call them Hyper Wellness Representatives) are the heartbeat of the studio. You're the first person every client meets, the concierge for everything happening in the studio that day, and the driver of outbound client outreach and sales. This isn't a check-in desk job, it's a client-facing sales and experience role where you set the tone for the entire studio.

What You'll Do

Sales & Client Growth
• Conduct studio tours and confidently present and close service packages and memberships
• Own outbound client outreach: re-engage past clients, follow up on leads, and drive rebookings
• Consistently hit membership, package, and retail sales targets
• Serve as the go-to expert on Restore's services so you can sell with confidence, not just familiarity

Client Experience
• Greet and assist clients, and manage phone, text, and voicemail follow-up
• Handle booking, scheduling, rescheduling, and cancellations
• Onboard new clients: waivers and POS profile setup
• Educate clients on services, medical benefits, precautions, and at-home care

Studio Operations & Culture
• Open and/or close the studio, keeping it safe, clean, and welcoming
• Represent Restore's mission and Hyper Wellness lifestyle in every interaction
• Help build a studio culture where every team member feels valued and recognized

Qualifications

• You're motivated by sales and goals, whether that's commission, bonuses, or just the drive to win. At least 1 year of sales or commission-based experience preferred.
• You have at least one year of customer service experience. Hot tip: Restore is technically retail, but we don't have a retail vibe, this is closer to hospitality meets wellness meets sales floor.
• You're comfortable asking for the close and handling "let me think about it" without losing momentum.
• Communication and follow-up are strong suits, you're just as good on the phone and by text as you are in person.
• Working weekends doesn't bum you out, that's when the studio's busiest and the best opportunities to sell happen.
• You're genuinely into health and wellness, or at least curious enough to become the expert fast.