Wellness Studio Customer Service Representative

Restore Hyper Wellness; Morristown (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

A competitive salary plus bonuses

Flexible Schedules

Casual Dress-code

Fun, wellness-focused work environment

Job summary

Restore Hyper Wellness in Morristown, NJ is seeking a friendly Hyper Wellness Representative to greet clients and guide them through our services, ensuring a high-quality customer experience. You will handle phone inquiries, schedule bookings, onboard new clients, conduct tours, and educate guests on benefits and at-home care, while upholding a fun, wellness-focused store culture.

Join a franchise that emphasizes advancement, flexible schedules, and a casual dress code in a supportive team

Qualifications

• You’re passionate about health and wellness
• At least one year of customer service experience in a retail environment
• Weekend work is required
• Strong communication and collaboration skills

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services
• Handling phone calls, voicemails, and scheduling bookings
• Onboarding new clients and creating profiles in the POS system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, benefits, precautions, and at-home care
• Maintaining a safe, clean environment for guests and staff

Job description

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

Benefits/Perks

• A competitive salary plus bonuses
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Working weekends doesn’t bum you out
• Communication and collaboration are some of your strong suits

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.