Wellness Studio Community Specialist (Member Experience & Operations)

MindFuel Method; Pittsburgh (Allegheny County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities with founders and

Complimentary unlimited standby member

Job summary

MindFuel Method in Pittsburgh invites a Community Specialist to create welcoming guest experiences and keep the studio running smoothly. You will greet guests, manage bookings and memberships, respond to inquiries, and help with transitions between sauna and cold plunge.

The role emphasizes empathy, reliability, and a people-first mindset in a fast-paced wellness environment, with potential growth opportunities and team collaboration.

Qualifications

• Previous customer service or front desk experience required.
• Fitness, wellness, or sales background strongly preferred.
• Certified (or willing to obtain) CPR, First Aid & AED training.

Responsibilities

• Greet guests with warmth and professionalism to set the tone for their experience.
• Manage bookings, memberships, and transactions using client management software.

Skills

Customer service

Front desk experience

Empathy

Team player

Reliability

Education

CPR/First Aid & AED certification

Tools

MarianaTek

Job description

Wellness Studio Community Specialist
(Member Experience & Operations)
MindFuel Method

Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do.

Overview

As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community.

You don’t just sit at the desk — you circulate: greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly.

If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good, we’d love to meet you.

What You’ll Do

• Welcome every guest with warmth, presence, and professionalism, setting the tone for their experience from the moment they walk through the door.
• Manage bookings, memberships, and transactions using our client management software (training provided).
• Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times.
• Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening/closing duties with care.
• Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld.
• Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm.
• Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey.
• Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes.
• Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset.
• Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow.
• HostOpen Flow sessions — holding space for guest in the sauna and cold plunge environment while maintaining operational cleanliness.

Physical Requirements

• Able to stand, walk, and move around the studio for up to 8 hours.
• Comfortable lifting, carrying, or moving items up to 25 lbs (e.g., laundry baskets, dehumidifiers, yoga mats, supply boxes etc).
• Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and reset duties.
• Must be comfortable working in environments with large temperature variations, including high heat (sauna) and cold, wet conditions (plunge), as cross-training may include supporting or leading Open Flow experiences in the contrast therapy space.
• Comfortable with active cleaning duties and occasional fast-paced transitions during busy class hours.

Who You Are

• Aligned with MindFuel’s values: Growth, Vitality, and Community.
• Genuinely people-focused, showing empathy, kindness, and patience in every interaction.
• Self-motivated and growth-oriented, with a personal commitment to ongoing learning and development.
• Outgoing, friendly, and emotionally intelligent — with a natural ability to connect with others.
• Reliable and punctual, with strong organizational skills and a team-first mentality.
• Thrives in a fast-paced environment: communicates clearly, multitasks with ease, and adapts quickly.
• Comfortable using technology; experience with MarianaTek or similar client software is a plus.
• Previous customer service or front desk experience required; fitness, wellness, or sales background strongly preferred.
• Certified (or willing to obtain certification) in CPR, First Aid & AED training

Schedule Expectations

Available to work at least 2–3 shifts per week, with flexibility to pick up additional shift opportunities to support the team and community.

Benefits

• Starting at $16/hour with opportunities for growth based on performance and responsibilities.
• Complimentary unlimited standby membership (valued at $299/month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available.
• Growth opportunities, including direct collaboration with MindFuel’s Founders and General Manager.
• Fun, inclusive team events that foster connection, celebration, and community.
• The chance to be part of a purpose-driven small business with big vision and heart.

Ready to bring your energy, reliability, and people-first mindset to our team?