Guest Experience & Community Operations Lead

MindFuel Method; Pittsburgh (Allegheny County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities with founders and

Complimentary unlimited standby member

Job summary

MindFuel Method in Pittsburgh invites a Community Specialist to create welcoming guest experiences and keep the studio running smoothly. You will greet guests, manage bookings and memberships, respond to inquiries, and help with transitions between sauna and cold plunge.

The role emphasizes empathy, reliability, and a people-first mindset in a fast-paced wellness environment, with potential growth opportunities and team collaboration.

Qualifications

• Previous customer service or front desk experience required.
• Fitness, wellness, or sales background strongly preferred.
• Certified (or willing to obtain) CPR, First Aid & AED training.

Responsibilities

• Greet guests with warmth and professionalism to set the tone for their experience.
• Manage bookings, memberships, and transactions using client management software.

Skills

Customer service

Front desk experience

Empathy

Team player

Reliability

Education

CPR/First Aid & AED certification

Tools

MarianaTek

Job description

MindFuel Method in Pittsburgh invites a Community Specialist to create welcoming guest experiences and keep the studio running smoothly. You will greet guests, manage bookings and memberships, respond to inquiries, and help with transitions between sauna and cold plunge.

The role emphasizes empathy, reliability, and a people-first mindset in a fast-paced wellness environment, with potential growth opportunities and team collaboration.