Wellness Specialist/Case Manager

Lutheran Social Services of New York; New York (NY); On-site; USD 52,200 - 63,800; Full time

Job summary

Lutheran Social Services of New York is seeking a Wellness Specialist/Case Manager to promote wellness and support participants at the Bergen Street Residence. The role involves advocacy, assessment, and facilitating health care access for clients facing various challenges.

Candidates should have a Bachelor’s degree in Social Services and at least two years of experience in human services. The position is full time, and applicants must be flexible and willing to manage multiple assignments while adhering to a set schedule.

Qualifications

• Minimum of 2 years in human services.
• Working knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements.

Responsibilities

• Promote participant wellness and autonomy through advocacy and resource management.
• Conduct unit inspections and ensure proper documentation and follow-up.
• Develop educational materials about physical and mental health.

Skills

Good spoken and written expression

Good time management skills

Crisis intervention skills

Familiarity with HIPAA

Proficient in internet navigation and Microsoft Word

Education

Bachelor’s Degree in Social Services

Job description

Job Details:
Location: Brooklyn, NY 11217
Position Type: Full Time
Salary: $58,000.00 - $58,000.00 per year
Position: Wellness Specialist/Case Manager

Reports to: Supervisor of Social Services

Classification: Full Time
Exempt/Nonexempt: Non-Exempt Salaried

General Description

The Wellness Specialist/Case Manager fulfills two key roles at the Bergen Street Residence: as Case Manager, he/she/they promote participant wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. As Wellness Specialist, he/she/they provide ongoing groups and individual sessions based on wellness recovery, as well as additional supports to all participating tenants.

As an essential worker, the Case Manager/Wellness Specialist must complete duties on site even during emergencies such as weather events, pandemics, civil unrest, or domestic threat.

Major Duties and Responsibilities

• Carry caseload (total number to be determined and subject to change).
• Meet with caseload participants weekly and as needed on an individual basis, through assessment with supervisor.
• Develop curriculum and prepare manuals, visual aids, course outlines, and other materials for teaching residents and staff about physical and mental health and substance use, using a wellness recovery and harm reduction approach.
• Advocate on behalf of participants for health care that is safe, effective, client-centered, timely, efficient, and equitable. Maintain a non-judgmental and unbiased approach.
• Link participants with appropriate providers and resources throughout the continuum of health and human services and care settings; escort participants to scheduled and unscheduled psychiatric/medical care as needed.
• Organize, facilitate, and escort participants as needed for on-/off-site activities.
• Manage at least two ongoing groups in Wellness Recovery; track participant participation.
• Ensure the safe handling, service, and delivery of meals to all participants, in accordance with the NYC Food Safety Guidelines.
• Conduct unit inspections and ensure proper follow-up to findings, assisting participants as needed.
• Maintain participant records as audit-ready at all times as required by program funding sources, including recording progress notes, constructing service plans, updating medical and mental health information, and completing psychosocial assessments.
• Coordinate with other members of the social services team/site/agency with respect to fire drills, unit inspections, groups, recreation events, and other events.
• Perform related duties as assigned by the Program Director and/or Supervisor of Social Services.
• Represent Lutheran Social Services of New York’s mission, values, and ethics, and uphold agency Code of Conduct at all times.
• Demonstrate commitment to social justice and promote equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.

Qualifications

• Bachelor’s Degree (Social Services field preferred).
• Minimum of 2 years in human services.
• Working knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements.

Skills and Abilities

• Good spoken and written expression.
• Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.
• Flexible, able to work some holidays and weekends.
• Able to establish therapeutic relationships with participants and positive working relationships within LSSNY and with external agencies.
• Proficient in internet navigation, e‑mail, and Microsoft Word.

Other Requirements

• Crisis intervention skills.
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
• Willing to participate in continuing education.