Wellness Spa Manager - Client-Centric Leader

Wellness City; East Stroudsburg (Monroe County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Scheduling

Employee Discounts on Products and – &

Professional Development & Training

Casual Dress Code & Free Company Appar

Free Tanning

Free Spray Tanning

Free Wellness Spa Services

Job summary

Wellness City in East Stroudsburg, PA is seeking a motivated Wellness Assistant Spa Manager to lead a high-energy, client-centric team. You will supervise Wellness Consultants, drive store performance, and uphold operational excellence to meet productivity goals.

This role emphasizes hands-on leadership and delivering an exceptional client experience. The role requires strong retail management experience, exceptional customer service, and the ability to coach others.

Qualifications

• College education is preferred but not required.
• Management and/or Sales experience preferred but not required.
• Beauty, Spa, Tanning Industry and/or Customer Service experience preferred
• Basic Computer skills (Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.

Responsibilities

• Monitor and manage daily operations of the spa in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience
• Ability to be a leader with sales performance and to consistently meet sales goals.
• Assist the Wellness Spa Director with maintaining cleanliness, maintenance, sanitation, and organization of the spa.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
• Assist the Wellness Spa Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights as well as Saturdays and Sundays as required to provide management coverage.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Ability to work a 5-day workweek with approximately 30 to 40 hours per week.

Skills

Leadership

Management experience

Sales experience

Customer service

Team leadership

Strong communication

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Wellness City in East Stroudsburg, PA is seeking a motivated Wellness Assistant Spa Manager to lead a high-energy, client-centric team. You will supervise Wellness Consultants, drive store performance, and uphold operational excellence to meet productivity goals.

This role emphasizes hands-on leadership and delivering an exceptional client experience. The role requires strong retail management experience, exceptional customer service, and the ability to coach others.