Wellness Sales & Front Desk Associate

Massage Envy; Montgomery Township (NJ); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Membership sales incentives and bonus

Flexible scheduling

Employee discounts

Health, dental, vision insurance

401(k)

Ongoing product and sales training

Professional development

Supportive team environment

Descripción de la vacante

Massage Envy (Montgomery) is seeking a Sales & Wellness Associate to be the face of the clinic, educating guests on massage, skincare, stretch services, and the Wellness Program. You will drive memberships, retail sales, and service rebooking while delivering exceptional guest experiences.

You’ll work to meet monthly membership targets, participate in promotions, and collaborate with service providers to ensure client satisfaction.

Formación

• Previous customer service, retail, hospitality, wellness, or sales experience.
• Friendly, positive, and professional demeanor.
• Outgoing personality and relationship-building skills.
• Comfortable starting sales conversations and asking for the sale.
• Motivated to achieve individual and clinic sales goals.
• Coachable and willing to apply feedback.
• Dependable, reliable, and punctual.
• Strong communication and conflict-resolution skills.
• Able to de-escalate customer concerns empathetically.
• Work collaboratively while supporting clinic goals and initiatives.
• Possess strong phone, computer, and multitasking skills.
• Have basic math and cash-handling experience.
• Be available to work evenings and weekends.

Responsabilidades

• Greet members and guests with warmth and professionalism.
• Answer phone calls and respond to inquiries.
• Schedule, confirm, and manage appointments.
• Check members and guests in and out efficiently.
• Educate guests about Massage Envy’s Wellness Program and membership options.
• Confidently present membership options and enroll qualified guests.
• Rebook clients for future services.
• Recommend enhancements and home-care retail products based on client needs.
• Re-engage prospective and inactive members via phone and email outreach.
• Partner with service providers to create exceptional guest experiences.
• Support clinic promotions, sales initiatives, and team goals.
• Assist with daily clinic operations and administrative responsibilities.
• Help maintain a clean, organized, and welcoming clinic throughout the day.

Conocimientos

Customer service

Retail experience

Sales experience

Hospitality experience

Wellness knowledge

Communication skills

Sales conversations

Descripción del empleo

Massage Envy (Montgomery) is seeking a Sales & Wellness Associate to be the face of the clinic, educating guests on massage, skincare, stretch services, and the Wellness Program. You will drive memberships, retail sales, and service rebooking while delivering exceptional guest experiences.

You’ll work to meet monthly membership targets, participate in promotions, and collaborate with service providers to ensure client satisfaction.