Wellness Response Partner

Meta; Menlo Park (CA); On-site; USD 174,000 - 247,000; Full time

Job summary

Meta is seeking a Wellness Response Partner to join the Wellness Response Team under the Psychological Health, Strategy and Response function. This role supports teams worldwide to triage and provide hands-on support for employees facing self-harm, harm to others, and other escalated mental health concerns.

Ideal candidates have psychology, counseling, or crisis response backgrounds with experience assessing risks and making decisive calls in fast-paced environments.

Qualifications

• Postgraduate clinical experience in psychology, counseling, or crisis response.
• Leadership of cross-functional teams during high-risk events.
• Experience assessing risk and making decisive calls in critical situations.
• Ability to scale processes across a global organization.
• Strong communication, empathy, and collaboration skills.

Responsibilities

• Respond to and lead resolution of wellness incidents with empathy and resources.
• Intake, triage, coordinate cross-functional resources for cases.
• Provide on-call coverage including weekends and holidays.
• Help design scalable people processes and change management solutions.
• Advise leaders and partners to implement data-driven solutions.
• Balance wellbeing with business needs and risk considerations.
• Design and deliver Manager/Partner Training from data analysis.
• Collaborate with HR, Legal, Investigations, Learning, and Security.
• Coordinate with regional and global teams to execute solutions.

Skills

Postgraduate clinical experience

Crisis response

Risk assessment

Global population experience

Communication and collaboration

Project management

Change management

Interviewing & onboarding

Policy development

Education

Masters degree in psychology or related field

Doctoral degree (Preferred)

Licensed psychologist or equivalent (US: LCSW/LPC)

Job description

Meta is seeking a Wellness Response Partner to join our Wellness Response Team, under the Psychological Health, Strategy and Response function. This role offers a unique opportunity to work with and support a wide variety of teams around the world to triage and provide hands‑on support for any employee experiencing thoughts of potential harm to self, harm to others, and other escalated mental health matters. The individual hired will have impact not only on the person(s) at risk, but on the company’s growth and the psychological health of its people. Successful candidates will be seasoned professionals with a psychology, counseling, or crisis response background who have experience assessing complex risks, making decisive calls in critical situations, and bring creative, effective solutions to a scaling, fast‑paced organization.

Wellness Response Partner Responsibilities:

• Respond to and lead in the resolution of reported wellness response incidents quickly, and with empathy, connecting individuals impacted to the right resources
• Intakes, triages, manages, and aligns cross-functional resources to address all Wellness Response cases appropriately
• Provide rotational on-call coverage, covering weekends and holidays, ensuring 24/7/365 wellness response support
• Help design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning on people processes and change management
• Provides direction, guidance, and thought partnership to all levels of the organization, by proactively assessing root cause trends, making recommendations, and partnering with cross-functional partners to implement appropriate solutions
• Help balance wellbeing and risk, taking into account employee, business and company perspectives
• Help design and facilitate Manager/Partner Training based on data analysis and business need
• Integrate and partner with HR, Legal, Investigations, Learning & Development, and Security, and other key partners to implement solutions and help scale the business
• Partner closely with regional and global cross-functional partners to triage and execute solutions
• Be prepared to influence large strategic priorities and coordinate across all stakeholders (internal and external) as needed to ensure the right design, execution, communication and resources are in place to deliver the key milestones
• Participate and lead projects as an integral member of the extended HR community and influence others within the organization
• Build collaborative and productive working relationships
• Lead with integrity, respect, high personal standards and build personal credibility
• Build internal community (e.g. support others, show respect, onboard new hires, connect people, collaborate well, drive sense of community)
• Actively involved in interviewing and on‑boarding new employees

Minimum Qualifications:

• 12+ years of postgraduate clinical experience/direct care in Psychology, Counseling, and/or Crisis Response
• Masters degree in psychology, behavioral health, mental health and/or equivalent
• Hold accreditation/registration/practitioner status with the State or Governmental agency with responsibility for regulating the practice in their field. For US: Licensed as Psychologist, LCSW, LPC or equivalent
• Demonstrates astute clinical skill and knowledge in crisis management, risk assessment, psychopathology, and occupational health matters
• Demonstrates experience with working with a global population
• Demonstrates judgment and proven experience assessing risk relative to individual health and the business
• Demonstrates effective communication and critical thinking skills
• Demonstrates empathy and has experience driving collaborative work across diverse teams
• Demonstrates project management and change management experience
• Experience working independently with minimum supervision and make decisions involving various groups, locations, and partners
• Demonstrated experience learning and thriving in a constantly changing environment to cultivate relationships across teams
• Experience helping global and/or matrix organizations scale
• Demonstrated experience in influencing and strategically solving problems
• Consulting, coaching and facilitation skills

Preferred Qualifications:

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Doctoral degree in psychology, counseling, social work, or related-behavioral sciences field
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Aff… We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$174,000/year to $247,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.