Wellness Resort Security & Safety Officer

Canyon Ranch Operating, LLC; Spicewood (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Spa access

Health plan

Paid time off

Supplemental coverage

Life insurance

Paid maternity leave

Career growth

Job summary

Canyon Ranch Austin is seeking professional, service-oriented Loss Prevention Officers to help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. You will protect resort assets, support emergency response efforts, monitor property activity, and assist guests while upholding Canyon Ranch's luxury hospitality standards.

The ideal candidate is observant, dependable, and approachable, with the ability to provide exceptional service while maintaining a strong

Qualifications

• High school diploma or equivalent.
• Experience in hospitality security, law enforcement, military, customer service, or a related field preferred.
• Strong communication, observation, and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Ability to work outdoors and walk extended distances in a large resort environment.
• Ability to work flexible schedules including weekends, evenings, holidays, and overnight shifts.
• CPR, First Aid, and AED certified.
• Experience with CCTV, access control, and incident reporting systems preferred.
• Prior luxury hotel or resort experience preferred.

Responsibilities

• Patrol guest areas, wellness facilities, parking areas, trails, and back-of-house spaces.
• Monitor CCTV, access control systems, alarms, and security equipment.
• Respond promptly and professionally to guest requests, incidents, emergencies, and safety concerns.
• Assist with investigations involving accidents, incidents, lost and found items, policy violations, and security concerns.
• Complete detailed and accurate incident reports and daily activity logs.
• Support key control, access management, and credential verification procedures.
• Assist with traffic control, special events, VIP arrivals, and resort activities as needed.
• Provide directions, information, and assistance to guests and colleagues throughout the resort.
• Serve as a visible and approachable presence while maintaining a professional demeanor.
• Support service recovery efforts by assisting guests during unexpected situations or emergencies.
• Promote a positive guest experience through courteous and proactive interactions.
• Respond to medical emergencies, fire alarms, severe weather events, and other emergency situations.
• Assist with evacuations and emergency procedures when required.
• Participate in emergency drills, safety training, and ongoing department development programs.
• Report unsafe conditions and potential hazards to leadership immediately.

Skills

Communication skills

Observation skills

Problem-solving

Calm under pressure

Outdoor work

Flexible schedule

CPR/First Aid/AED

Education

High school diploma or equivalent

Tools

CCTV systems

Access control systems

Incident reporting

Job description

Canyon Ranch Austin is seeking professional, service-oriented Loss Prevention Officers to help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. You will protect resort assets, support emergency response efforts, monitor property activity, and assist guests while upholding Canyon Ranch's luxury hospitality standards.

The ideal candidate is observant, dependable, and approachable, with the ability to provide exceptional service while maintaining a strong