Luxury Wellness Resort Safety & Security Officer

Canyon Ranch; Spicewood (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health plan after 30 days ofemployment

25 Days of personal and holiday time

Supplemental Health care options

Employer-paid life insurance

Employee Assistance Program

Maternity leave

Spa/fitness facilities access

Job summary

Canyon Ranch Austin is seeking professional, service-oriented Loss Prevention Officers to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect resort assets, monitor activity, and support emergency response while upholding Canyon Ranch's luxury hospitality standards.

The ideal candidate is observant and dependable, with strong communication and problem-solving skills, CPR/First Aid/AED certification, and the ability to work outdoors and flexible

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality security, law enforcement, military, customer service, or a related field preferred.
• Strong communication, observation, and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Ability to work outdoors and walk extended distances throughout a large resort environment.
• Ability to work flexible schedules including weekends, evenings, holidays, and overnight shifts.
• CPR, First Aid, and AED certified.
• Experience with CCTV, access control, and incident reporting systems preferred.
• Prior luxury hotel or resort experience preferred.

Responsibilities

• Patrol guest areas, wellness facilities, parking areas, trails, and back-of-house spaces to ensure a safe and secure environment.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond promptly and professionally to guest requests, incidents, emergencies, and safety concerns.
• Assist with investigations involving accidents, incidents, lost and found items, policy violations, and security concerns.
• Complete detailed and accurate incident reports and daily activity logs.
• Support key control, access management, and credential verification procedures.
• Assist with traffic control, special events, VIP arrivals, and resort activities as needed.
• Provide directions, information, and assistance to guests and colleagues throughout the resort.
• Serve as a visible and approachable presence while maintaining a professional demeanor.
• Support service recovery efforts by assisting guests during unexpected situations or emergencies.
• Promote a positive guest experience through courteous and proactive interactions.
• Respond to medical emergencies, fire alarms, severe weather events, and other emergency situations.
• Assist with evacuations and emergency procedures when required.
• Participate in emergency drills, safety training, and ongoing department development programs.
• Report unsafe conditions and potential hazards to leadership immediately.

Skills

Observation

Communication

Problem-solving

Customer service

Outdoor work

Flexibility

CPR First Aid AED

Education

High school diploma or equivalent

Tools

CCTV

Access control systems

Incident reporting systems

Alarms

Job description

Canyon Ranch Austin is seeking professional, service-oriented Loss Prevention Officers to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect resort assets, monitor activity, and support emergency response while upholding Canyon Ranch's luxury hospitality standards.

The ideal candidate is observant and dependable, with strong communication and problem-solving skills, CPR/First Aid/AED certification, and the ability to work outdoors and flexible