Wellness & Recovery Specialist - Peer Support Specialist Certified

Elevance Health; Monroe (LA); Remote; USD 45,000 - 65,000; Full time

Job summary

Elevance Health is seeking a Wellness & Recovery Specialist who will engage with Louisiana Crisis Hub callers. The role supports individuals through recovery, providing resources, contact follow-ups, and crisis management, requiring a Peer Specialist Certification and strong interpersonal skills. This position offers a flexible virtual work environment while ensuring essential training and onboarding.

Benefits

Merit increases

Paid Time Off

401(k) + match

Wellness programs

Incentive bonus programs

Qualifications

• Requires AA/AS and 2 years in health services or peer support.
• Peer Specialist Certification in Louisiana is required.
• Bilingual Spanish strongly preferred.

Responsibilities

• Support callers in forming a recovery network.
• Initiate and maintain contact with individuals and providers.
• Follow up on urgent risk factors for callers.

Skills

Crisis Management

Problem Solving

Communication

Bilingual (Spanish)

Education

Peer Specialist Certification in Louisiana

AA/AS Degree

BA/BS or MBA

Job description

Anticipated End Date:

2025-07-04

Position Title:

Wellness & Recovery Specialist - Peer Support Specialist Certified

Job Description:

Wellness & Recovery Specialist - Peer Support Specialist Certified

Location: Must be a resident of Louisiana

Virtual:This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Hours: 8:30am -5pm Sunday - Thursday CST

The Peer Support Specialist Wellness & Recovery Specialist is responsible for follow up on crisis call activities focused on the Wellness and Recovery for the Louisiana Crisis Hub callers.

How you will make an impact:

• Identifies opportunities for engagement of callers and their families in forming a supportive, recovery network.
• Acts as a resource for callers, their families and other community members on decision making and problem solving.
• Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
• Follows up and supports callers who after an assessment, present with serious and/or urgent risk factors which reach the level of an agreed upon risk rating.
• Follows up and supports callers who has mobile crisis had been dispatched, but the dispatch was canceled for any reason (person no longer present, person is sleeping, etc.)
• Follows up and supports callers who presented to the emergency department (ED), but are discharged or leave before placement is found.

Minimum Requirements:

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification in Louisiana is required.

Preferred Skills, Capabilities and Experiences:

• Prior experience in Crisis Work and call center environment is strongly preferred.
• BA/BS or MBA preferred.
• Experience within the community and knowledge of local resources is strongly preferred.
• Previous experience as a Peer Specialist is strongly preferred.
• Bilingual Spanish preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed/Certified - Other

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.