Audit Retrieval Specialist

TEKsystems; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks an Audit Retrieval Specialist for a fully remote position dedicated to processing medical record requests with compliance to HIPAA regulations. Applicants should demonstrate excellent attention to detail and customer service skills, ensuring accuracy and confidentiality in their work. This entry-level role is crucial in supporting healthcare audits and maintaining client satisfaction.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• Strong attention to detail for data accuracy.
• Ability to manage confidential information in compliance with HIPAA.
• Excellent customer service skills.

Responsibilities

• Process medical record requests ensuring compliance.
• Validate requests and maintain accurate logs.
• Provide excellent customer service by addressing client concerns.

Skills

Customer Service

Attention to Detail

Confidentiality

Job description

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• FULLY remote opportunity
  
  
  

Description

The mission of the Audit Fulfillment Program is to track, retrieve, & deliver timely, accurate medical record sets, for all valid use cases, to high-volume institutional requestors. This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have

access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Specifically focused on retrieval projects for health plan and CMS campaigns, including but not limited to: HEDIS, DRG, Risk Adjustment, Payment Integrity, RAC, CMS Audits
• Receive and review audit requests from external entities, ensuring understanding of requirements and deadlines.
• Identifies audit use case, validates requests and authorizations for release of medical information according to established procedures.
• Maintains up-to-date client account logins/credentials for all assigned locations, including tracking expiration dates and renewal requirements.
• Performs quality checks on all work to assure completeness, accuracy, and compliance with audit criteria and requirements.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
  
  
  

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

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