Wellness & Recovery Specialist

EōS Fitness; Houston (TX); On-site; USD 13,776 - 15,153; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

Group Health, dental, vision insurance

401(k) + Company matching

Job summary

EōS Fitness in Houston is seeking a passionate Wellness & Recovery Specialist to enhance member experience through exceptional service and safety protocols. You will assist members with various recovery services while ensuring the cleanliness and functionality of amenities.

The ideal candidate has strong communication skills, multitasking ability, and a passion for wellness. This role offers competitive pay and benefits, including free memberships and educational growth opportunities.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• Willing to learn about the different Refresh & Recovery services offered.
• Customer service experience preferred.

Responsibilities

• Assist and educate members on Refresh & Recovery services.
• Follow and lead safety protocols.
• Enforce membership compliance.
• Monitor saunas and recovery rooms for quality experience.
• Identify equipment issues and communicate with management.

Skills

Customer service experience

Strong communication skills

Multitasking

Interpersonal skills

Health and wellness passion

Education

CPR/AED certification

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

EōS Fitness is seeking a highly motivated and customer centric leader to take on the new role of Wellness & Recovery Specialist. This role supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The Wellness & Recovery Specialist focuses on providing exceptional service by supporting amenities and enforcing safety protocols to ensure superior experience of a member. Key responsibilities include cleanliness, and organization of all amenities, identifying equipment issues, and coordinating with managers to ensure smooth operations.

Department: Operations

Responsibilities and Duties

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• The ability and willingness to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass Background Check.
• And, of course, someone who embraces our Core Values!

Hourly Pay Range
$10—$11 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistance Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at [e-mail] or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.