Wellness Line Call Center Specialist

County of Delaware; Yeadon (Delaware County); On-site; USD 38,000 - 48,000; Full time

Job summary

Delaware County Health Department's Wellness Line is seeking a Call Center Representative to handle calls and emails, provide accurate information, schedule clinic appointments, and route inquiries to appropriate staff.

The role requires documenting interactions in the call center system, delivering courteous service, and maintaining knowledge of programs and resources. Candidates must follow confidentiality guidelines and be able to adapt to a fast-paced environment.

Responsibilities

• Answers and manages incoming Wellness Line calls with courteous, accurate assistance.
• Monitors and responds to Wellness Line emails in a timely manner.
• Documents all interactions in the call center database per procedures.
• Directs callers to appropriate DCHD programs or staff.
• Assists with scheduling clinic appointments and informs about services.

Job description

Delaware County Health Department's Wellness Line is seeking a Call Center Representative to handle calls and emails, provide accurate information, schedule clinic appointments, and route inquiries to appropriate staff.

The role requires documenting interactions in the call center system, delivering courteous service, and maintaining knowledge of programs and resources. Candidates must follow confidentiality guidelines and be able to adapt to a fast-paced environment.