Wellness Guest Experience Lead

Scape Relaxation; Clearwater (FL); On-site; Confidential; Full time

Benefits offered by this job

Competitive hourly wage

Complimentary membership

Ongoing training

Team-oriented workplace

Job summary

Scape Relaxation seeks a friendly Wellness Concierge to greet guests, manage front desk tasks, and guide clients through therapy sessions. You will assist with scheduling, registrations, and payments while maintaining a welcoming reception area.

Ideal candidates bring strong communication, multitasking, and a passion for wellness. Flexible hours include evenings and weekends to support busy guest flows.

Qualifications

• Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry is a plus).
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A passion for wellness and eagerness to learn about our therapies.

Responsibilities

• Greet every guest with a warm and professional demeanor.
• Guide guests through their therapy sessions and answer questions about services.
• Assist members with scheduling, rescheduling, and managing appointments.
• Provide product recommendations and explanations of therapies to enhance guest experiences.
• Manage check-ins and check-outs efficiently and accurately.
• Handle membership sign-ups, renewals, and inquiries.
• Process payments and maintain transaction records.
• Maintain a clean, organized reception area.
• Coordinate with the Wellness Manager to ensure smooth operations.
• Stay knowledgeable about therapies and how they support guest wellness.

Skills

Customer service

Front desk

Communication

Teamwork

Scheduling software

Job description

Scape Relaxation seeks a friendly Wellness Concierge to greet guests, manage front desk tasks, and guide clients through therapy sessions. You will assist with scheduling, registrations, and payments while maintaining a welcoming reception area.

Ideal candidates bring strong communication, multitasking, and a passion for wellness. Flexible hours include evenings and weekends to support busy guest flows.