Wellness Front Desk: 5-Star Sales & Service Pro

Massage Envy; Grove City (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

BLX Wellness in Grove City is seeking a Full Time Sales and Customer Service Associate to deliver a premium guest experience at the front desk. You will guide clients through membership options, process payments, and keep the lobby welcoming.

This role blends high-end hospitality with consultative sales in a fast-paced clinic environment. The ideal candidate thrives on hitting sales targets, building rapport, and collaborating with therapists and estheticians to align care plans.

Qualifications

• Customer-focused with ability to build rapport
• Experience in retail or service sales welcome
• Comfort selling memberships or subscriptions

Responsibilities

• Greet clients and manage check-ins/outs
• Promote memberships and subscriptions to guests
• Handle appointment scheduling and payments using POS
• Maintain lobby, waiting area, and front desk cleanliness
• Log and communicate shift handoffs and active tasks
• Assist with daily operational tasks and merchandise restocking

Skills

Customer service

Sales

Front desk

Communication

Team player

Tools

POS system

Job description

BLX Wellness in Grove City is seeking a Full Time Sales and Customer Service Associate to deliver a premium guest experience at the front desk. You will guide clients through membership options, process payments, and keep the lobby welcoming.

This role blends high-end hospitality with consultative sales in a fast-paced clinic environment. The ideal candidate thrives on hitting sales targets, building rapport, and collaborating with therapists and estheticians to align care plans.