Wellness Floor Associate

YMCA Southcoast; Swansea (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

YMCA Southcoast in Swansea, MA is seeking a Wellness Floor Coordinator to create a welcoming, safe environment in the Wellness Center. You will greet members, orient them to equipment, and monitor floor activity to ensure proper and safe use of gear.

The role emphasizes friendly service, adherence to safety policies, and the ability to work independently during shifts while supporting wellness programs and classes offered by the center.

Qualifications

• Friendly, approachable and customer service–focused.
• Basic understanding of fitness equipment preferred (training provided).
• Ability to communicate with individuals of all ages and abilities.
• CPR/AED certification required within 30 days of hire.
• Must be reliable and able to work independently.

Responsibilities

• Greet and engage members and guests in a friendly, professional manner.
• Provide basic orientation to fitness equipment and wellness center layout.
• Monitor the wellness floor to ensure safe and appropriate use of equipment.
• Enforce wellness center policies, including age guidelines and safety standards.
• Maintain cleanliness of equipment and workout areas throughout shift.
• Conduct regular walkthroughs to identify and report maintenance or safety concerns.
• Respond appropriately to incidents and seek support when needed.
• Assist in promoting wellness programs, classes, and services as appropriate.

Skills

Customer service

Communication

Safety awareness

CPR/AED certification

Independent work

Tools

Fitness equipment basics

Job description

Job Title: Wellness Floor Coordinator / Attendant

The Wellness Floor Coordinator is responsible for creating a welcoming and safe environment in the Wellness Center. This role supports members and guests by providing basic equipment guidance, maintaining cleanliness, and ensuring adherence to safety policies.

Essential Functions

• Greet and engage members and guests in a friendly, professional manner
• Provide basic orientation to fitness equipment and wellness center layout
• Monitor the wellness floor to ensure safe and appropriate use of equipment
• Enforce wellness center policies, including age guidelines and safety standards
• Maintain cleanliness of equipment and workout areas throughout shift
• Conduct regular walkthroughs to identify and report maintenance or safety concerns
• Respond appropriately to incidents and seek support when needed
• Assist in promoting wellness programs, classes, and services as appropriate

YMCA Competencies

Mission & Community Oriented

Demonstrates YMCA values and provides a welcoming environment for all members.

People Oriented

Builds positive relationships and communicates effectively with members and staff.

Results Oriented

Supports a safe, clean, and positive member experience.

Personal Development Oriented

Shows willingness to learn and grow in the role.

Qualifications

• Friendly, approachable, and customer service–focused
• Basic understanding of fitness equipment preferred (training provided)
• Ability to communicate with individuals of all ages and abilities
• CPR/AED certification required within 30 days of hire
• Must be reliable and able to work independently

Physical Demands

• Ability to stand and walk for extended periods
• Ability to lift light equipment and assist with basic setup/cleaning
• Ability to respond quickly in emergency situations

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.