Wellness Instructor/Personal Trainer, Roper YMCA Family Center

YMCA of Central Florida; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

YMCA of Central Florida is hiring for a role focused on cultivating member relationships and delivering a high-level customer service experience on the wellness floor. The position supports membership operations, guides member engagement, and schedules equipment cleaning on each shift.

The ideal candidate has 1–3 years in wellness or customer service, a high school diploma, and a strong desire to help people of all ages improve their health. Flexibility to work a varied schedule is expected.

Qualifications

• 18 years of age or older.
• High School diploma or equivalent is required.
• 1–3 years experience in wellness or customer service preferred.
• Prior customer service experience in a health club, spa, or healthcare setting is a plus.
• CPR/First Aid/AED certification preferred; must obtain within 60 days of hire.
• Desire to work with people of all ages and improve health and fitness.

Responsibilities

• Assists members on the wellness floor and Family Center courteously.
• Maintain wellness and fitness inventory.
• Promote member participation and healthy living programs to maximize wellness floor usage.
• Clean and maintain equipment per schedule or supervisor request.
• Participate in member retention, special events and fundraising.
• Upsell programs including Personal Training, Group Exercise, Youth Sports, Aquatics & Youth Development.
• Stay current with industry trends in wellness and fitness techniques.
• Report accidents/incidents to supervisor per policies.

Skills

Customer service

People skills

Flexibility

Education

High school diploma

Job description

Description

Position Summary

This position will cultivate member relationships by providing a high-level customer service experience, and improve member retention. This individual will engage members by interacting with them on the wellness floor, supporting the general membership, and completing a schedule for cleaning equipment each shift.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.

Job Responsibilities

• Assists members and customers on the wellness floor and the Family Center courteously.
• Maintain wellness and fitness inventory
• Ensure growth in member participation and healthy living programs to achieve maximum usage of the wellness floor
• Maintains and cleans equipment according to the schedule or as requested by supervisor.
• Participates in member retention, special events and fundraising
• Engaging with members to upsell all programs including Personal Training, Group Exercise, Youth Sports, Aquatics & Youth Development programs.
• Stays current with industry trends and wellness and fitness techniques
• Report all accidents/incidents to your supervisor and follow the Association’s current employee and member injury reporting procedures.
• Respond promptly and appropriately to emergency situations or when rescue or first aid is necessary
• Enforce all safety rules fairly, consistently with tact and respect.
• Report suspicious and inappropriate behaviors and policy violations.
• Adhere to job specific child abuse risk management responsibilities.
• Ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker-rooms and bathrooms), etc.
• All other duties as assigned by management

Requirements

• Must be at least 18 years of age
• High School graduate or equivalent required
• 1 - 3 years experience in wellness or customer service related field required
• Previous customer service experience working in a health club, spa, or healthcare industry preferred
• CPR, First Aid, AED Certification preferred prior to hire. Must obtain within 60 days of hire
• Desire and ability to work with people of all ages, improving the health and fitness at all levels

Work Environment & Physical Demands

• Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
• Must be willing to work an on-call schedule rotation as required.
• The noise level in the work environment is usually moderate to loud.
• May be required to lift and carry up to 50 lbs. in various forms, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The employee must be able to perform medium work.
• May be required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment
• Must be alert at all times, keeping safety in mind. Must possess acceptable hearing and visual capabilities in order to monitor environment and members’ well-being.
• Must possess auditory, verbal and visual capabilities in order to adequately communicate via phone and in person. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction
• Must be capable of working under pressure in a somewhat disruptive environment.
• May be required to sit, stand, or maintain physical activity for extended periods of time including continuous physical endurance for thirty to sixty minutes of aerobic activity.

Disclaimers

• Must complete successful background screening, which includes criminal and employment verification.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.