Wellness Experience Lead

Massage Envy; McDaniel Heights (DE); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

401(k) match

Paid time off

Referral program

Employee assistance program

Flexible schedule

Free massage / skincare / stretch once

Product discounts

Job summary

Massage Envy Concord Pike is seeking enthusiastic team members to deliver exceptional total body care experiences. You will educate clients on services, book appointments, process payments, and help grow a loyal client base with friendly, professional service.

The role offers competitive hourly pay from $15.00 to $17.00 plus tips, a sign-on bonus for full-time, benefits for eligible employees, and flexible scheduling to support work-life balance.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills.
• Excellent people skills; ability to build positive guest relationships.
• Basic knowledge of massage and skincare services.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and Wellness Program; promote retail purchases.
• Book clients for services, and manage scheduling, calls, and emails.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Retail sales

Math skills

People skills

Customer service

Tools

POS systems

CRM software

Job description

Massage Envy Concord Pike is seeking enthusiastic team members to deliver exceptional total body care experiences. You will educate clients on services, book appointments, process payments, and help grow a loyal client base with friendly, professional service.

The role offers competitive hourly pay from $15.00 to $17.00 plus tips, a sign-on bonus for full-time, benefits for eligible employees, and flexible scheduling to support work-life balance.