Wellness Experience Director

Davidson Hospitality Group; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

FORTH Hotel and Club in Atlanta, part of Davidson Hospitality Group, is seeking a Wellness Manager to lead the wellness experience and elevate guest service across fitness, spa, and club programs.

You will establish best practices in service delivery, oversee training standards, coordinate classes and contractors, and collaborate with other departments to sustain a vibrant wellness culture. This role acts as a culture carrier and liaison to the Director of Fitness.

Qualifications

• Previous experience in a customer service role, preferably in a gym, spa, or hospitality environment.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Knowledge of spa treatments and products is a plus.
• Friendly and welcoming demeanor.
• Flexibility to work weekends, holidays, and evenings as required.

Responsibilities

• Lead daily wellness operations and ensure service excellence across fitness, spa, and club experiences.
• Develop and implement training standards; manage classes and contracted providers.
• Collaborate across departments to sustain a cohesive wellness culture and guest experience.

Skills

Customer service

Interpersonal communication

Attention to detail

Multitasking

Spa treatments knowledge

Friendly demeanor

Flexibility

Job description

FORTH Hotel and Club in Atlanta, part of Davidson Hospitality Group, is seeking a Wellness Manager to lead the wellness experience and elevate guest service across fitness, spa, and club programs.

You will establish best practices in service delivery, oversee training standards, coordinate classes and contractors, and collaborate with other departments to sustain a vibrant wellness culture. This role acts as a culture carrier and liaison to the Director of Fitness.