Wellness Experience Concierge

IV-Nutrition; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

IV Nutrition in Nashville is seeking a Client Experience Associate (CEA) to be the face of the clinic, delivering an exceptional client experience. The role blends hospitality, operations support, and sales, with duties ranging from greeting clients and scheduling to assisting with social media and local marketing initiatives.

The ideal candidate is energetic, organized, and passionate about helping clients achieve wellness goals while supporting growth and visibility of the clinic.

Qualifications

• Create a warm, welcoming, and professional environment for every client.
• Greet clients on arrival and ensure a smooth check-in process.
• Escort clients through the clinic experience and answer questions about services.
• Support membership renewals and retention initiatives.
• Coordinate follow-up with clients after visits and collect feedback.

Responsibilities

• Check clients in and out accurately and efficiently.
• Schedule, confirm, and manage appointments.
• Answer phone calls, emails, and client inquiries.
• Process payments and maintain records.
• Support clinic marketing and social media efforts.
• Assist with membership enrollments and packages.

Skills

Social media literacy

Creative mindset

Written communication

Media capture

Wellness hospitality

Job description

IV Nutrition in Nashville is seeking a Client Experience Associate (CEA) to be the face of the clinic, delivering an exceptional client experience. The role blends hospitality, operations support, and sales, with duties ranging from greeting clients and scheduling to assisting with social media and local marketing initiatives.

The ideal candidate is energetic, organized, and passionate about helping clients achieve wellness goals while supporting growth and visibility of the clinic.