Client Experience Specialist — Wellness & Membership

IV Nutrition; Eagle (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Health and wellness initiatives

Job summary

IV Nutrition is seeking a Client Experience Associate in Eagle, ID to provide exceptional client experiences and support clinic operations. Responsibilities include greeting clients, managing appointments, supporting sales efforts, and promoting a welcoming environment.

The ideal candidate must possess strong customer service skills and be an enthusiastic contributor to the clinic's culture. This role involves assisting clients, driving membership sales, and supporting local marketing initiatives.

Qualifications

• Customer service, hospitality, or retail experience preferred.
• Comfortable discussing wellness services and making recommendations.
• Experience in a fast-paced customer-facing environment.

Responsibilities

• Create a warm, welcoming environment for clients.
• Conduct follow-up outreach to maintain client engagement.
• Assist with membership sales and client education.
• Schedule and manage appointments efficiently.

Skills

Outstanding customer service and hospitality skills

Strong communication and relationship-building abilities

Positive, outgoing, and professional demeanor

Problem-solving and conflict resolution skills

Education

High School Diploma or GED required

Associate’s Degree preferred but not required

Tools

Microsoft Office

Google Workspace

Job description

IV Nutrition is seeking a Client Experience Associate in Eagle, ID to provide exceptional client experiences and support clinic operations. Responsibilities include greeting clients, managing appointments, supporting sales efforts, and promoting a welcoming environment.

The ideal candidate must possess strong customer service skills and be an enthusiastic contributor to the clinic's culture. This role involves assisting clients, driving membership sales, and supporting local marketing initiatives.