Wellness Desk Specialist – Evening Spa Reception

CASCADA PDX; United States; Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Robust PTO

Job summary

Cascada Thermal Springs and Hotel in Portland, OR, is seeking a Wellness Desk Team Member for part-time night coverage. You will greet guests, manage check-ins, answer inquiries, and support spa and retail operations to uphold service standards.

You will handle appointments, payments, and information on services while collaborating with spa staff to ensure smooth client flow and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in spa or hospitality.
• Excellent communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Welcome guests and members warmly, ensuring a smooth introduction to wellness offerings.
• Schedule spa appointments, classes, and visits using booking software.
• Process payments and manage cash, cards, and gift certificates per revenue policies.
• Provide information on spa services, pricing, packages, and events.
• Assist guests in selecting services based on needs and preferences.
• Collaborate with spa therapists and staff to maintain smooth client flow and service quality.
• Answer calls, monitor emails and SMS with professional responses.
• Keep spa reception and retail areas clean and organized.
• Upsell spa services and products to enhance guest experience.
• Assist with stocking inventory and setting up display areas.

Skills

Customer service

Cash register

POS

Booking software

Interpersonal skills

Education

High school diploma

Job description

Cascada Thermal Springs and Hotel in Portland, OR, is seeking a Wellness Desk Team Member for part-time night coverage. You will greet guests, manage check-ins, answer inquiries, and support spa and retail operations to uphold service standards.

You will handle appointments, payments, and information on services while collaborating with spa staff to ensure smooth client flow and guest satisfaction.