Wellness Concierge: Guest Experience & Reservations

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Complimentary access to wellness

Complimentary shift meal

Team member referral bonus

Affordable health insurance starting

Resort member rates and discounts

401K Employer Matching

Job summary

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a friendly Guest Experience Reservation Agent to create personalized reservation experiences for guests seeking wellness journeys and spa bookings.

You'll handle room accommodations, transportation arrangements to and from the airport, and process payments and confirmations while maintaining exceptional service, warmth, and professional appearance on-site.

Qualifications

• 1–2 years Reservations/Front Desk experience in a hotel/resort environment.
• Strong computer skills and proficiency with reservation systems and office software.
• Experience in hospitality or wellness/facility services preferred.
• Must be able to work on-site and to cover weekends/holidays.

Responsibilities

• Create personalized reservation experiences for guests based on their needs (rooms, wellnessJourney classes, spa bookings).
• Arrange transportation to/from the airport and manage payments and confirmations for services.
• Anticipate guest needs, resolve concerns, and provide warm, professional service.
• Maintain neat appearance and uphold dress code; support concierge team during high-volume periods.

Skills

Computer skills

Communication skills

Hospitality

Job description

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a friendly Guest Experience Reservation Agent to create personalized reservation experiences for guests seeking wellness journeys and spa bookings.

You'll handle room accommodations, transportation arrangements to and from the airport, and process payments and confirmations while maintaining exceptional service, warmth, and professional appearance on-site.