Wellness Clinic Lead: Guest Experience & Ops

Preserve Life Corp; Douglasville (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

PTO

Wellness perks

Advancement opportunities

Job summary

Nutrition Nest at Preserve Life seeks a dynamic Wellness Advocate Lead to oversee daily guest experience and operational excellence within our Wellness Clinic. You’ll model hospitality, guide the Wellness Advocate team, and ensure every guest encounter reflects professionalism, education, and care.

This role blends people leadership with hands-on guest interaction, bridging hospitality and holistic health while maintaining brand standards across service, education, and wellness programs.

Qualifications

• 2+ years of experience in wellness, spa, or medical aesthetics operations.
• Leadership or supervisory experience (team lead or shift lead level).
• Strong communication, organization, and customer service skills.
• Knowledge of holistic health, nutrition, or med spa therapies.
• Professional demeanor and ability to uphold brand standards.

Responsibilities

• Oversee daily operations of the Wellness Clinic and floor activities.
• Serve as shift lead—supervising Wellness Advocates and ensuring seamless guest flow.
• Monitor cleanliness, readiness, and ambiance of all guest-facing spaces.
• Support staff scheduling, daily task delegation, and performance feedback.
• Report inventory needs, maintenance issues, or client feedback to management.
• Greet guests and ensure a warm, professional, and knowledgeable experience.
• Assist with service orientation, check-in/check-out, and payment processing.
• Guide guests through recovery and therapy protocols (e.g., red light, IV therapy prep, sauna).
• Educate guests on products, supplements, and longevity programs.
• Handle escalated client questions or special requests with poise and care.
• Train new Wellness Advocates on guest experience, brand standards, and safety procedures.

Skills

Leadership

Guest experience

Operations oversight

Communication

Wellness/nutrition knowledge

Job description

Nutrition Nest at Preserve Life seeks a dynamic Wellness Advocate Lead to oversee daily guest experience and operational excellence within our Wellness Clinic. You’ll model hospitality, guide the Wellness Advocate team, and ensure every guest encounter reflects professionalism, education, and care.

This role blends people leadership with hands-on guest interaction, bridging hospitality and holistic health while maintaining brand standards across service, education, and wellness programs.