Wellness Client Advocate & Care Coordinator

RELIVE Health Ada; Michigan; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

RELIVE Health Ada is seeking a Client Care Coordinator (Client Advocate) to educate clients on wellness, regenerative services, and treatment plans, ensuring exceptional service and satisfaction throughout the client journey.

You will collaborate with physicians, drive client engagement at events, and manage scheduling, documentation, and upselling opportunities while delivering personalized care solutions.

Qualifications

• High school diploma required; Bachelor’s preferred but not required.
• 1 year of general sales experience; medical field experience in Hormone Replacement Therapy ideal.
• Persuasion, negotiation, and closing skills.
• Able to meet deadlines, multi-task, and achieve objectives.
• Maintain composure managing client care.
• Ability to work productively in an unsupervised environment.
• Strong interpersonal and communication skills.

Responsibilities

• Providing an Exceptional Client Experience: Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
• Conduct thorough consultations with empathy and HIPAA adherence, ensuring trust and rapport.
• Collaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well-being.
• Brand Engagement and Marketing: Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities.
• Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients.
• Administrative Oversight: Schedule and allocate resources to optimize revenue and client satisfaction.
• Navigate software and systems effectively, maintaining meticulous documentation and seamless interactions.
• Provide strategic feedback to drive continuous improvement initiatives within the health center.
• Client Satisfaction and Feedback: Address concerns to ensure customer journey is satisfactory.
• Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
• Executive Oversight and Leadership: Direct the work of others, monitor compliance, and control supplies and medications.
• Maintain production and sales records accurately and train team members.

Skills

Sales experience

Persuasion

Closing skills

Multitasking

Patience

Independent work

Interpersonal skills

Education

High school diploma

Bachelor’s degree preferred

Job description

RELIVE Health Ada is seeking a Client Care Coordinator (Client Advocate) to educate clients on wellness, regenerative services, and treatment plans, ensuring exceptional service and satisfaction throughout the client journey.

You will collaborate with physicians, drive client engagement at events, and manage scheduling, documentation, and upselling opportunities while delivering personalized care solutions.