Wellness Center Member Concierge

Power Wellness Management, LLC; Winchester (VA); On-site; USD 21,000 - 22,000; Part time

Job summary

Power Wellness is seeking a Part-Time Member Services Associate for the Valley Health Wellness and Fitness Center. Located in Winchester, VA, this role supports members, guests and students with enrollment, information and check-in at the service desk.

The position emphasizes customer service, membership sales, and scheduling, with weekend and night shifts required. Candidates should demonstrate strong communication, multi-tasking ability and professional demeanor.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

Responsibilities

• Oversee service desk interactions including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• Effective radio communication with all departments as needed.
• Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• Maintain an average of 5 working shifts per month to ensure ability to perform job.
• Must be able to stand for length of shift (generally 3-6 hours at a time).
• Other duties as assigned.

Skills

Customer service

Sales

Communication skills

Multi-tasking

Reception skills

Computer skills

CPR/AED certification

Education

High School diploma or GED

1 year certificate from college or technical school

Tools

Compete

Job description

Power Wellness is seeking a Part-Time Member Services Associate for the Valley Health Wellness and Fitness Center. Located in Winchester, VA, this role supports members, guests and students with enrollment, information and check-in at the service desk.

The position emphasizes customer service, membership sales, and scheduling, with weekend and night shifts required. Candidates should demonstrate strong communication, multi-tasking ability and professional demeanor.