Wellness Center Intern

Hancock Health; Greenfield (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Hancock Health is seeking a Fitness Attendant to welcome members, orient them to the facility, and promote world‑class service. You will work with staff to support group classes, equipment safety, and member needs with a strong focus on safety and customer care.

You will assist with scheduling, maintain clean and safe areas, and uphold facility policies while delivering excellent service to members and guests.

Qualifications

• Member Interaction and Service: The Fitness Attendant should be approachable and friendly to all members.
• Professionalism: Maintain a high level of professionalism in all aspects of their role, including interactions with members and staff.
• Teamwork: Demonstrates ability to work as a cohesive unit and support organizational goals.

Responsibilities

• Conducts initial workout orientation (IWO) for facility, programs, and equipment to new members.
• Monitors progress for existing members and schedules review appointments.
• Assist staff in the facilitation of group exercise classes: set up, monitor, cleaning, etc.
• Follows established procedures when equipment is malfunctioning and reports issues within 24 hours.
• Able to schedule or reschedule member appointments without supervision.
• Provide fitness floor coverage and assist members with exercise-related questions.
• Maintain facility rules, procedures, and safety practices.

Skills

Member interaction

Professionalism

Teamwork

Education

CPR/BLS certification

Job description

• Member Interaction and Service: The Fitness Attendant should be approachable and friendly to all members. They should always have a member first mentality and strive to do the best job they can in service to our members.
• Professionalism: Maintain a high level of professionalism in all aspects of their role, including: all interactions with members, fellow staff, maintaining certifications/qualifications, continued education, and learning and applying new skills.
• Teamwork: Demonstrates ability to work as a cohesive unit, support one another, and work together towards common organizational goals.

Qualifications

• Member Interaction and Service: The Fitness Attendant should be approachable and friendly to all members. They should always have a member first mentality and strive to do the best job they can in service to our members.
• Professionalism: Maintain a high level of professionalism in all aspects of their role, including: all interactions with members, fellow staff, maintaining certifications/qualifications, continued education, and learning and applying new skills.
• Teamwork: Demonstrates ability to work as a cohesive unit, support one another, and work together towards common organizational goals.

JOB SPECIFIC CORE COMPETENCIES

• Member Interaction and Service: The Fitness Attendant should be approachable and friendly to all members. They should always have a member first mentality and strive to do the best job they can in service to our members.
• Professionalism: Maintain a high level of professionalism in all aspects of their role, including: all interactions with members, fellow staff, maintaining certifications/qualifications, continued education, and learning and applying new skills.
• Teamwork: Demonstrates ability to work as a cohesive unit, support one another, and work together towards common organizational goals.

Essential Functions And Responsibilities

• Conducts initial workout orientation (IWO) for facility, programs, and equipment to new members
• Monitors progress for existing members and schedules review appointments
• Assist staff in the facilitation of group exercise classes: set up, monitor, cleaning, etc
• Follows established procedures when equipment is found to be malfunctioning to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Supervisor or general manager, and recording the problem in the appropriate areas
• Able to schedule or reschedule member appointments, as needed, without supervision
• Able to provide fitness floor coverage without supervision, to assist members and guests with any exercise-related issues or questions
• Able to clean assigned areas/equipment without supervision
• Able to check and maintain pool chemicals and follow all pool related procedures without supervision
• Able to close the building with supervision, ensuring all closing procedures are followed
• Displays proficiency in the operation of the facility’s computer hardware and software systems
• Completes CBL’s (computer based learning modules) including CA online classes and Technogym Wellness System annual review, without supervision
• Looks to aid with extra tasks when needed
• Is knowledgeable, aware of, and proficient in all facility rules, regulations, and policies, and enforces them when applicable.
• Is knowledgeable and aware of current information on all center programs, services, and activities, and promotes them regularly
• Greets members and guests by name and with a smile, and delivers world-class customer service at all times
• Maintains high level of professionalism, in accordance with organizational standards of behavior
• Responds to all emergency situations per facility policy and procedures
• Attends all scheduled employee meetings
• Assumes other duties and projects as assigned.

Mandatory License/Registration/Certification

• CPR

Additional Licensure/Credential Requirements

• No experience required
• BLS (Basic Life Saving)/CPR certification required within 90 days of hire

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS

Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.