Recreation AttendantFront Desk

Glass Court Swim and Fitness; Lombard (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

Glass Court Swim and Fitness in Lombard, IL seeks a friendly front desk associate to welcome guests, answer questions, check members in, and assist with class bookings and tours. You will help maintain a clean, safe pool area and support general facility upkeep to ensure a welcoming environment.

The role emphasizes exceptional customer service, reliability, and teamwork. A high school diploma and basic computer skills are required, with First Aid/CPR training a plus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or guest relations is preferred.
• A passion for fitness and health is a plus.
• Upbeat attitude, punctuality, and reliability are essential.
• Strong communication and problem-solving skills necessary.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones and assisting callers.
• Check members into the system and assist with new member sign-ups.
• Book classes and court reservations; maintain rental logs.
• Maintain the pool and facility cleanliness and safety standards.
• Assist in operating the cafe when needed and monitor safety compliance.

Skills

Customer service

Front desk

Communication

Active listening

Service orientation

Coordination

Computer skills

Mathematics

Troubleshooting

Education

High school diploma or equivalent

Job description

Benefits:

Employee discounts

Flexible schedule

Role Summary

In managing the day-to-day responsibilities of the establishment, one ensures that guests are warmly welcomed upon their arrival and provided with the necessary assistance during their departures. This includes addressing their requirements at the main desk to create a smooth experience. Furthermore, maintaining the swimming pool is a critical task, where the focus is on keeping the area clean, safe, and visually appealing for all guests to enjoy. Alongside these duties, performing routine manual tasks is essential in upholding the cleanliness, sanitary conditions, and overall appearance of the company facility, ensuring a welcoming environment for everyone.

Role Functions

Greet members, prospective members, and guests, providing exceptional customer service.

Handle all front desk-related activities, including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Process membership and class payments, cancellations, and freezes

Book classes and court reservations and maintain rental logs

Keep track of any program logs (swimming & running logs)

Facilitate needed updates to members’ accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Cleans bathrooms, offices, hallways, and any other assigned areas by sweeping, mopping, scrubbing, and polishing.

Disposes of infectious waste when assigned.

Empties and decontaminates trash containers.

Moves, rearranges, and dusts furniture and fixtures.

Mixes or blends routine cleaning solutions to proper concentrations as necessary for various tasks.

Washes windows and walls with prescribed solutions.

Sweeps sidewalks, around pool deck, porches, and tiled surfaces.

Cuts grass, trims shrubs, waters plants, and performs other related duties on the grounds when assigned.

Operates wet/dry vacuum for cleaning carpeted areas when needed

Keep towels washed, dried, and folded

Occasionally assist at the cafe

Ensures property is in compliance with all safety and sanitation policies, procedures, and regulations.

Administers first aid or CPR according to prescribed procedures and notifies emergency medical personnel when necessary.

Reports the need for minor building or equipment repair to the supervisor.

Regularly inspects company equipment, buildings, and property.

Replaces battery, light bulbs, and/or reports safety hazards to supervisor.

Keeps the pool and hot tub clean and up to safety standards.

Measure pH and chlorine level of the pool and hot tub at least once on each shift.

Follows proper procedures for cleaning and sanitizing the pool and hot tub.

Maintains appropriate supply levels of chemicals and cleaning agents.

Sweep, brush and vacuum the pool when needed.

Turn on and off operate pool equipment in safe and correct orders.

Inspects the interior of the pool as well as valves and drains to ensure proper functionality.

Keeps safety equipment inspections up to date.

Inspects decks and diving boards for defects regularly.

Able to operate the pool covers when needed.

Develop working knowledge of the Recreational Services Fitness Program to provide customer service in the Fitness Center (this includes Group Fitness, Personal Training, and upcoming Special Events/Trainings)

Maintain knowledge of all fitness equipment.

Independently adjust each machine to fit the client’s needs.

Verbally communicate usage instructions with clients.

Independently demonstrate proper use of all fitness equipment in the gym.

Provide assistance to patrons by correctly spotting basic lifts including but not limited to a squat, chest press, and shoulder press.

Reach all parts of the Fitness Equipment in order wipe down the entire machine to maintain cleanliness.

Receive and Record Pool chemical supplies.

Undefined work assigned by the supervisor.

*The company reserves the right to add or change duties at any time.

Role Qualifications

High school diploma or equivalent

Previous experience in customer service or guest relations.

A passion for fitness and health.

Upbeat attitude!

Punctuality and reliability are a must.

Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the members’ expectations.

Strong listener with the ability to empathize and problem-solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and

Language.

Certifications:

First Aid and CPR/AED Certification for the Professional Rescuer (Required)

Role Skills

Excellent verbal and written communication

Active listening

Service orientation

Coordination

Social perceptiveness

Basic computer proficiency

Mathematics

Troubleshooting

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shifts.

Vision Requirements

Visually recognize an emergency

Color vision (ability to identify and distinguish colors)

Peripheral vision (the ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Distance vision (clear vision at 20 feet or more) and Close vision (clear vision at 20 inches or less)

WORK ENVIRONMENT

Wet or humid conditions

Potential Toxic or caustic chemicals

Exposure to motor noises and work near moving mechanical parts