Member Services Associate

Power Wellness; Fayetteville (GA); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Power Wellness in Fayetteville, GA is seeking a Part Time Member Services Associate to deliver top-tier member service at the service desk, handle enrollment, and support recruitment and retention of members. You will manage daily tasks including phone inquiries, guest registration, sign-ups, and accurate cash handling, while promoting memberships and ancillary services.

Proficiency with core business software and strong interpersonal skills are essential.

Qualifications

• High School diploma or GED required or preferred.
• 1 year certificate from college or technical school preferred.
• CPR/AED certification required within 90 days of hire.
• Minimum 6 months related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.

Responsibilities

• Oversee interactions at the service desk including opening/closing procedures, answering phones, POS transactions, guest registration and fees, passes, check-in and information.
• Promote and sell memberships and ancillary services (personal training, massage therapy, nutrition programs).
• Schedule all appointments via core business software (Compete) with reminders and cancellations.
• Balance drawers from daily sales and maintain checkout accuracy.
• Enroll members via contract, explain memberships, obtain signatures and provide member handbook.
• Maintain effective radio communication with departments and support member satisfaction metrics.
• Stand for 3-6 hour shifts and handle other duties as assigned.

Skills

Customer service

Sales

Enrollment

Registration

Cash handling

Point-of-sale

Communication

Multitasking

Education

High School diploma or GED

1 year certificate from college or technical school

CPR/AED certification within 90 days of hire

Tools

Compete software

Job description

Position Title: Member Services Associate
Location: Piedmont Wellness Center
Type: Part Time

Summary:
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:

• Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• Effective radio communication with all departments as needed.
• Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• Maintain an average of 5 working shifts per month to ensure ability to perform job.
• Must be able to stand for length of shift (generally 3-6 hours at a time).
• Other duties as assigned.

Qualifications:

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.