Wellness Center Front Desk Concierge

RELIVE Health St. Johns; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Advancement opportunities

Wellness resources

Attractive compensation package

Growth opportunities

Service benefits - varies by location

Transferable skills development

Job summary

RELIVE Health St. Johns in the Town of Florida area seeks a Front of House Associate to uphold the RELIVE brand with professionalism and confidentiality.

You will communicate effectively with patients and possess extensive knowledge of available products and services, onboarding and checkout procedures for each service. You will schedule appointments, coordinate with the medical team, answer inquiries, and maintain a welcoming reception.

Qualifications

• Educated to GED level.
• Previous experience in Customer Serving environments.
• Experience in a medical setting is preferable.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone; answer inquiries or refer them.
• Manage appointments to optimize patient satisfaction, provider time, and treatment room utilization.
• Notify provider of patient arrival, monitor schedule adherence, and communicate delays.
• Comfort patients by addressing anxieties, answering questions, and maintaining the reception area.
• Maintain access to treatment information by filing and retrieving patient records.
• Keep patient accounts updated with personal and financial information.
• Handle scripting and billing tasks; process third-party invoicing and fulfillment.
• Maintain office inventory and coordinate with the Office Manager on scheduling service and repairs.
• Protect patient rights by adhering to HIPAA regulations and safeguarding data.
• Follow policies and procedures; report needed changes to operations.
• Coordinate with admins and medical staff pre/post-therapy; participate in shared decision making.
• Accurately use online booking systems and assist patients with questions.

Skills

Communication with patients

Education

GED

Job description

Benefits:

• Opportunity for advancement
• Wellness resources

Benefits/Perks

• Attractive Compensation Package
• Growth Opportunities
• Service Benefits - Varying per Location
• Transferable Skill Development

Company Overview

RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!

Job Summary
The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received. Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.

Responsibilities

• Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
• Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
• Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
• Accurately use online booking systems.
• Assist with patients calling with questions and following up.

Qualifications

• Educated to GED level
• Previous experience working in Customer Serving environments
• Experience in a medical setting is preferable.