Wellness Center Concierge & Safety Guide

YMCA Southcoast; Swansea (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

YMCA Southcoast in Swansea, MA is seeking a Wellness Floor Attendant to welcome members, guide basic equipment use, and maintain a safe, clean wellness center.

You will enforce center policies, support wellness programs, and report safety concerns. CPR/AED certification is required within 30 days of hire; basic training on equipment is provided.

Qualifications

• Friendly, approachable, and customer service–focused.
• Basic understanding of fitness equipment preferred (training provided).
• Ability to communicate with individuals of all ages and abilities.
• CPR/AED certification required within 30 days of hire.
• Must be reliable and able to work independently.

Responsibilities

• Greet and engage members and guests in a friendly, professional manner.
• Provide basic orientation to fitness equipment and wellness center layout.
• Monitor the wellness floor to ensure safe and appropriate use of equipment.
• Enforce wellness center policies, including age guidelines and safety standards.
• Maintain cleanliness of equipment and workout areas throughout shift.
• Conduct regular walkthroughs to identify and report maintenance or safety concerns.
• Respond appropriately to incidents and seek support when needed.
• Assist in promoting wellness programs, classes, and services as appropriate.

Skills

Customer service

Communication

Independence

Friendly demeanor

Guest service

Education

CPR/AED certification (within 30 days)

Tools

Fitness equipment knowledge

Job description

YMCA Southcoast

Job Title: Wellness Floor Attendant

Position Summary:

The Wellness Floor Attendant is responsible for creating a welcoming and safe environment in the Wellness Center. This role supports members and guests by providing basic equipment guidance, maintaining cleanliness, and ensuring adherence to safety policies.

Essential Functions:

• Greet and engage members and guests in a friendly, professional manner
• Provide basic orientation to fitness equipment and wellness center layout
• Monitor the wellness floor to ensure safe and appropriate use of equipment
• Enforce wellness center policies, including age guidelines and safety standards
• Maintain cleanliness of equipment and workout areas throughout shift
• Conduct regular walkthroughs to identify and report maintenance or safety concerns
• Respond appropriately to incidents and seek support when needed
• Assist in promoting wellness programs, classes, and services as appropriate
  
  
  

YMCA Competencies:

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill a community need. Recruits volunteers and builds effective,

supportive working relationships with them.

People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning from one situation to another.

Establishes goals, clarifies work, and participates in meetings.

Personal Development Oriented: Accurately assess personal feelings, strengths and limitations, and how they impact relationships. Pursues self-development that enhance job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications:

• Friendly, approachable, and customer service–focused
• Basic understanding of fitness equipment preferred (training provided)
• Ability to communicate with individuals of all ages and abilities
• CPR/AED certification required within 30 days of hire
• Must be reliable and able to work independently
  
  
  

Physical Demands:

• Required to physically perform demonstration of equipment and exercise.
• Required to demonstrate physical stamina and agility, and to stoop, kneel, crouch, walk, run, and stand for extended periods of time.
• Ability to react to emergency situations by quick movements, strenuous activity, and communicate in a noisy environment.
  
  
  

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.