Wellness Center Assistant

Davenport University; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Davenport University in Grand Rapids (Lettinga Campus) seeks a Wellness Center Assistant to support front desk operations and be the first contact for students and guests. You will handle calls, direct inquiries, and assist the Wellness Center team in alignment with the university's mission.

Responsibilities include delivering great customer service, scheduling, confidentiality, creating promotional materials, updating the Wellness Center website, and adhering to NCAA/GLIAC policies, with

Qualifications

• High school diploma or GED required.
• Work study preferred.
• Enrollment in 6 credits (undergrad) or 3 (grad) while progressing academically.
• Maintain GPA 2.5 or higher.
• Strong customer service and professional appearance.

Responsibilities

• Provide GREAT customer service and anticipate needs of Wellness Center visitors.
• Promote University Cultural Values.
• Front desk duties: phone service, files, scheduling, assignments.
• Maintain confidentiality of student information.
• Create flyers and promo materials for events.
• Assist in maintaining the Wellness Center website.
• Follow NCAA/GLIAC and other policies.
• Participate in ongoing training seminars.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Professional appearance

Deadline-oriented

Conflict resolution

Teamwork

Communication

Problem solving

Customer focus

Education

High school diploma or GED

Work study preferred

Enrollment in 6 undergrad credits or 3 grad credits

Minimum 2.5 GPA

Job description

Wellness Center Assistant

DEPARTMENT: CCL-Student Affairs

WORK LOCATION: Grand Rapids - Lettinga Campus

PAY RATE: $13.73 per hour.

SUMMARY:

The Wellness Center Assistant will assist in the oversight of the front desk and serve as the point person for those entering the Wellness Center.This individual will answer and direct phone calls appropriately on behalf of all members of the Wellness Center team, and/or assist any student, staff, faculty member, or guest that comes to the office for support. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision and cultural values.

RESPONSIBILITIES:

1. Provide GREAT customer service, anticipating and exceeding the needs of our customers entering the Wellness Center for various services
2. Demonstrate and promote the University Cultural Values
3. Perform routine office duties including front desk phone service, file management, appointment scheduling, and project completion assigned by staff members
4. Maintain confidentiality regarding sensitive student information
5. Design flyers and promotional materials for Wellness Center events, programs, and the office in general
6. Assist in maintaining and updating the Wellness Center website
7. Understand and abide by all external and internal regulations and policies
   This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations
8. Develop and maintain skills by participating in ongoing training seminars
9. Perform other duties as assigned

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QUALIFICATIONS:

• High school diploma or GED equivalent
• Work study preferred.
• Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress
• Must maintain a GPA of 2.5 or higher
• Must demonstrate the ability to perform well in the area of customer service
• Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads
• Demonstrated ability to maintain a professional appearance and manner
• Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution
• Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University
• Business office environment - Prolonged sitting and standing, use of personal computer, and telephone (eye and hand strain)
• No regular lifting requirements, occasional lifting up to 35 pounds

Diversity and Inclusion:

At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.

About Davenport University:

At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!

EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

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