Wellness Associate - Part Time

Terrascend; Harmonville (PA); On-site; USD 16,531 - 20,664; Part time

Job summary

Dormont Manufacturing Co is looking for a Part Time Wellness Associate to provide compassionate service to our patients at our Plymouth Meeting location. Responsibilities include assisting patients with cannabis recommendations, managing records while ensuring excellent customer service practices.

The ideal candidate should have customer service experience, be flexible with their schedule, and possess strong interpersonal skills. Come join a team dedicated to creating positive patient experiences.

Qualifications

• Must meet age requirements determined by state health authorities.
• At least one year of customer service or retail experience preferred.
• Cannabis experience is a plus.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist patients with cannabis product selection and recommendations.
• Manage patient records through internal systems.
• Provide exceptional customer service and ensure patient confidentiality.
• Maintain knowledge of state regulatory requirements.

Skills

Customer service experience

Teamwork

Flexibility

Cannabis knowledge

Job description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you’re new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

Sound like weed be a good fit? Here’s where you come in.

Our next Part Time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you’ll be planted

This position will be on-site in our Plymouth Meeting, PA Apothecariumdispensary. Our hours of operation are 9am - 8pm 7 days/week. This role will require availability during nights, weekends, and some holidays.

To be blunt, this role will be about( Responsibilities):

• Assist patients, and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Management of patient records through the systems.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients, and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Complete the required state mandated training program.
• Any other tasks assigned by Management.

What We’re High On (Requirements):

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission.
• At least one (1) year of customer service, retail, or related experience preferred.
• Cannabis experience a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Ability to work well within a team environment.

Physical Requirements:

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

E-Verify Participation

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.