Retail Associate

Columbia Care; Chicago (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid holidays

Vacation and sick time

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Pet insurance

Job summary

The Cannabist Company in Chicago: Retail Associate role focusing on guiding patients, education and compassionate service. You will support the dispensary leadership, handle customer inquiries, and help ensure accurate recordkeeping and compliance while promoting all cannabis products.

Ideal candidates bring 1–3 years of retail experience with strong communication skills, a MED badge, and a commitment to high-quality patient care in a fast-paced environment.

Qualifications

• 1–3 years of experience in a retail operation with POS systems.
• Strong customer service and communication skills in English.
• Passionate about retail operations, compliance and inventory control.
• Med badge required and knowledge of healthcare/life sciences context.

Responsibilities

• Ensure intake forms and paperwork are completed and entered in company databases.
• Confirm patient purchase limits before consultation and dispensary entry.
• Provide exceptional customer care and maintain positive relations.
• Respond to calls or emails requesting product information and training.
• Manage patient records in state and company databases.
• Update databases as needed and fulfill customer orders.
• Promote and sell all products while maintaining integrity and trust.

Skills

Retail experience

POS systems

MS Office

Customer service

MED badge

English communication

Job description

Position Overview

The Retail Associate provides guidance and education to each patient with cannabis needs. They are responsible for providing customer care with empathy, compassion and professionalism. For living our vision, mission and values always, and ensuring customers receive the correct medicinal product that best benefits their needs.

Job Description

We are seeking a highly motivated and energetic Full Time Retail Associate, who shares our passion to provide quality medicine and excellent patient care to patients and who support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership and reports to the Store Manager and Lead Associates.

Schedule:

Full time including weekends

Travel %:

0

FLSA status:

Non-exempt

Major Areas of Responsibility include:

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference
• Confirms patient purchase limits prior to admission into the consultation area and dispensary
• Provide exceptional Customer Care by promoting and maintaining positive customer relations
• Respond to calls or emails from customers requesting product, training, and general information
• Management of patient records through the use of state and company database
• Maintenance and update of databases as needed
• Fulfillment of customer orders
• Responsible for the sales and promotion of all products
• Build and maintain a high level of integrity and trust for specific products
  

Minimum Qualifications (Skills, Knowledge & Abilities)

• 1-3 years of experience in a retail operation, point of sales systems and use of Microsoft office programs
• Must be passionate about handling all aspects of a retail operation, compliance and inventory control
• Excellent and effective consulting skills
• Exceptional interpersonal skills, including listening
• Excellent written and verbal communication in English
• Ability to detail and able to consistently follow up instructions as outlined
• Ability to organize and prioritize work
• MED badge required
  

Additional Abilities Required:

While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company (DBA The Green Solution):

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 81 facilities including 64 dispensaries and 17 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!