Wellness Associate

Massage Envy; Kissimmee (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Monthly incentives

Job summary

Massage Envy Kissimmee is seeking a sales-oriented team member with exceptional customer service skills to join our spa. This position emphasizes retail sales, achieving monthly goals, and earning commission on top of base pay.

You will greet clients, schedule services, and connect clients with retail products to enhance their visits. The role requires evenings and weekend availability and a positive, team-focused attitude.

Qualifications

• Retail sales experience is a must.
• Must be able to work evenings and weekends/nights.

Responsibilities

• Help clients understand the benefits of massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve and extend the services they receive.
• Upsell services and products including our wellness program.
• Provide outstanding customer service by greeting clients, scheduling services, answering calls, and protecting client confidentiality.
• Promote total body care by educating clients on new and expanded services and encouraging home-care purchases.

Skills

Customer service

People skills

Positive attitude

Retail sales

Work ethic

Job description

3245 Rolling Oaks Blvd, Kissimmee, FL 34747 • Massage Envy - Deborah Glorius

If you have EXCEPTIONAL customer service skills, are GREAT with people, and maintain a POSITIVE attitude at all times, we are looking for YOU !

Massage Envy Kissimmee is looking for the right person to join our team. This is a great opportunity for someone wanting to stay long term and grow with the company. Qualities we are looking for: Outgoing, Friendly, Positive Attitude, TRUSTWORTHY, Great on the computer, Great with speaking to people, and exceptional customer service skills.

This is a sales-orientated position. Retail sales experience is a must! You must have strong work ethic and be motivated and take initiative. Base hourly pay, plus commission on sales. You must be able to sell and reach monthly goals set. You control your pay and how much you can make.

Some of the job responsibilities would be:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Upsell services and products including our wellness program.
• Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We have monthly incentives to motivate and inspire our staff to work as a team while having fun. We believe in a positive workplace, and working as a team. Must be able to work evenings and weekends and nights.