Wellbeing Ambassador

Taylor's University Sdn Bhd; Lakeside (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Taylor’s Hostel Management is seeking a Wellbeing Ambassador to support student wellbeing, nurture community engagement, and deliver the R!SE Residential Living Program within Taylor’s Residence.

The role involves running proactive check-ins, coordinating events with the Marketing team, handling crises, supervising the Resident Buddy system, and ensuring safety, inclusivity, and timely administration.

Qualifications

• Diploma or Bachelor's Degree in Counselling Psychology, Hospitality, Education, Events Management or related field.
• Strong interpersonal and communication skills.
• Proficiency with MS Office and document management.

Responsibilities

• Run proactive check-ins and support for new residents.
• Conduct validated screening assessments and track outcomes.
• Attend to student issues and respond to high-priority concerns.
• Lead incident response and coordinate with the Manager to resolve.
• Provide immediate crisis support and health emergency responses.
• Manage the Resident Buddy system and coordination.
• Support wellbeing events and engagement activities.
• Rostered nights/weekends and on-call duties as required.

Skills

Interpersonal skills

English fluency

Event planning

MS Office

Education

Diploma or Bachelor's Degree in Counselling Psychology, Hospitality, Education, Events Management or related field

Tools

SharePoint

Excel

PowerPoint

Power BI

Job description

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Division: Ancillary & Support Services (ANSS)

Department: Resident Experience & Welfare (40000942)

Taylor’s Hostel Management believes in providing more than just a place to stay but more importantly a place where residents feel at home. Through our integrated R!SE Residential Living Program, we deliver a holistic living experience that addresses the emotional, physical, social and intellectual wellbeing of all our residents. Our award-winning model makes us a leader in the student accommodation industry.

The Resident Experience and Welfare Team’s mission is to nurture a resilient resident community by offering residents opportunities for personal growth and intellectual development through this program. We envision our student residence as a vibrant community where residents feel safe, connected and belong.

The Wellbeing Ambassador

plays a crucial role in supporting the overall well-being and satisfaction of residents at Taylor’s Residence. This position focuses on student support, nurturing community engagement, delivering the R!SE Residential Living Program and maintaining operational efficiency to create a safe and inclusive living environment for our residents. Key responsibilities include ensuring resident welfare, managing administrative and operational duties, running and promoting a vibrant community culture in alignment with the four R!SE psychosocial pillars of well-being: Physical, Social, Emotional, and Intellectual.

KEY RESULT AREAS / RESPONSIBILITIES

• Run proactive check-ins and support for new residents.
• Conduct validated screening assessments (e.g., MHI-5 pulses) where assigned to, prioritising wellbeing of residents; track outcomes and close the loop.
• Attend to student issues, addressing concerns immediately for high-priority matters.
• Lead incident response (medical, conduct, distress), handle the case and work together with the Manager to resolve.
• Provide immediate support and resources during crisis, including health emergencies, facility-related incidents, and interpersonal conflicts.
• Manage the Resident Buddy system and coordination.
• Support all residents where required in terms of their wellbeing and areas where they needed assistance.
• Ability and willingness to support residents outside standard hours - including evenings, weekends, and public holidays - on a rostered/on-call basis as required.

Community Building

• Collaborate with the Resident Experience Manager and Assistant Manager to design, facilitate, and execute the R!SE Residential Living Program events that promote physical, social, emotional, and intellectual well-being.
• Manage the end-to-end event coordination including but not limited to facilitator guide, run-of-show, slide deck preparation, logistic coordination, invitation and registration, activity sheets, program evaluation and on-site duty – working closely with the Marketing team to ensure clear messaging, collateral, and brand alignment and the Resident Experience & Welfare Team to deliver the events.
• Champion a culturally enriching environment through diverse and impactful events representing the entire resident community, as per the event calendar.
• Conduct post event evaluation report (attendance, budget, feedback) and submit the report with insights and next-step recommendations.
• Mentor junior resident buddies and resident helpers and run micro-trainings for resident buddies.
• Engage with other Wellbeing Ambassadors, the Student Resident Council, and residents to gather feedback and enhance the vibrancy of community activities.
• Support emergency preparedness processes and requirements, ensuring resident awareness and engagement.
• Mediate conflicts involving residents or staff, ensuring fair and transparent resolution, with all incidents documented by residence policies.
• Consistently model exemplary conduct that reflects the RECIPE core values and actively promotes an inclusive, respectful community.
• Ensure all residents are well aware and informed of the rules & regulations in the Resident Handbook.

Operational Efficiency

• Conduct regular inspections of common areas, student rooms, and facilities to identify maintenance and cleanliness issues.
• Ensure timely acknowledgement and resolution of students’ maintenance requests and complaints.
• Liaise with maintenance teams and external contractors to ensure timely repairs and facility upkeep.
• Ensure consistent adherence to safety protocols, including fire drills and emergency preparedness.
• Participate in and support team training sessions.
• Act as a designated Fire Warden or Safety Officer during shifts, ensuring proactive management of facility safety risks and emergency response procedures.
• Work together as a team on all operational duties as follows but not limited to; check-in and out processing, room inspections, room readiness, orientation, Open Days on-site duty, announcements to residents and coordination of maintenance issues.
• Duties of the above to be extended to off-campus accommodation under Taylor’s Residence.

Administrative Duties

• Complete administrative tasks such as maintaining resident records, documenting incidents, and updating weekly documentation in a timely and accurate manner.
• Track Satisfaction and NPS Scores, MHI-5 bands, and incident trends; recommend targeted interventions through PowerBi dashboard.
• Ensure compliance with residence policies, handbook, data privacy regulations, and institutional guidelines.
• Record and manage student check-ins, check-outs, transfers, and assist with pre-boarding, onboarding, and off-boarding processes.
• Prepare and submit weekly reports on occupancy and disciplinary actions.
• Facilitate communication and work coordination between the residence team and other departments (e.g., maintenance, finance, marketing, counselling services) through documentation and reporting.
• Record and report resident feedback to the Resident Experience Manager and Assistant Manager and work collaboratively to provide solutions.
• Rostered nights/weekends and public holidays as required; periodic multi-site support; emergency callouts.
• Undertake additional administrative tasks delegated by management on an as-needed basis.

JOB SPECIFICATIONS

• Diploma or Bachelor's Degree in Counselling Psychology, Hospitality, Education, Events Management or a related field; minimum 3+ years’ working experience in student housing, higher education, hospitality, youth work, event management or community programs.
• Preferably certified in Psychological First Aid and holds a Train-the-Trainer qualification.
• A team player with good working attitude.
• Committed to keep deadlines, accuracy of work and flexible to multi-tasking.
• Ability to work on own initiatives and under tight schedules.
• Ability to adapt to changes in work responsibilities and environment.
• Ability to handle difficult situations with tact and diplomacy.
• Strong interpersonal and oral/written communication skills.
• Competent & fluent in Microsoft Office, ie Sharepoint, Excel, Word, Power Point, Flow Charts and PowerBi.
• Possess a fluent command of English. Bahasa Malaysia and Chinese language will be an added advantage.
• Proficiency in multicultural communication and sensitivity to diverse student needs and backgrounds.
• Fun, enjoy organising and running events for a young community.
• Experience in peer-to-peer mentoring or coaching would be an advantage.

Requirements

• Able to live-in at the Taylor’s Residence. Accommodation is provided.
• Availability during duty rotations; 24/7 on-call per roster.
• Proven experience working with students and a genuine passion for student development and wellbeing.
• Willingness to support outside regular hours (evenings, weekends, public holidays) on a rostered/on-call basis.
• Preferred: Prior involvement in CSR / community engagement projects (e.g., youth development, mental health, sustainability, outreach).
• High resilience and self-care discipline - able to manage work-related stress while supporting others compassionately and professionally.
• Strong stakeholder skills - works effectively with diverse communities (students, parents/guardians, colleagues) and can manage community dynamics constructively.