(Welding) Technical Support Regional System - Charlotte, NC

Fronius USA; Portage (IN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Fronius USA is seeking a Technical Support Regional - System Engineer to work with welding equipment and demonstrate the value of Fronius products during the sales process. Role requires frequent travel to customer sites, installation sites, and meetings.

Responsibilities include understanding configurations, troubleshooting in the field, supporting upgrades, and conducting training and demonstrations as a technical expert across the region and at events.

Qualifications

• Associates or Bachelor’s Degree preferred.
• Regular travel to customer sites and installations.
• Experience in electrical technology/engineering or welding is a plus.
• Robotic knowledge/experience is a plus.
• Strong MS Outlook, Excel, Word, PowerPoint skills.
• Ability to work independently and remotely as needed.

Responsibilities

• Understands Fronius equipment configurations and installation processes.
• Troubleshoots, evaluates, and repairs welding equipment in the field.
• Evaluates client needs for upgrades or upsells of current or new installations.
• Supports Sales Representatives with creating system configurations to fulfill customers’ needs.
• Works independently with clients and prospective clients at their locations, providing product guidance and support.
• Attends presentations, develops proposals, conducts demonstrations as technical expert.
• Provides system advice for Fronius team members and customers via phone and email.
• Performs welding system hardware and software installation and integration at client locations.
• Conducts training events for colleagues, distributors, dealers, and end clients.
• Customizes training documents for clients.
• Participates in trade fairs and provides product guidance at regional and national events.
• Leads or supports initiation of modifications/further development of Fronius products.
• All other duties as assigned by management.

Skills

MS Outlook

Excel

Word

PowerPoint

Field experience

Welding knowledge

Robotics knowledge

Travel flexibility

Independent work

Team collaboration

Education

Associates Degree

Bachelor's Degree

Job description

The Technical Support Regional - System works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional System Engineer is responsible for demonstrating to new and existing customers the value of Fronius products and services. This position requires frequent travel to customer sites, installation sites, and meetings.

Tasks And Responsibilities

• Understands Fronius equipment configurations and installation processes
• Troubleshoots, evaluates, and repairs welding equipment in the field
• Evaluates the client’s needs for upgrades or up-sells of current or new installations
• Supports the Fronius Sales Representative with creating system configurations to fulfill the customers’ needs
• Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
• Attends presentations, develops proposals, conducts demonstrations while acting as the technical expert
• Provides system advice for Fronius team members, end customers, distributors, and dealers via phone and email communication
• Performs welding system hardware and software installation and integration at client’s location for both manual and robotic equipment
• Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
• Customizes training documents for new and existing clients
• Participate in trade fairs and provide product and technical guidance and support at regional and national events
• Leads or supports initiation of modifications/further development of Fronius products
• All other duties as assigned by management

Requirements

• Associates/ Bachelor’s Degree from accredited college or university preferred
• Possess a valid passport, or has the ability to obtain and pay for a valid passport
• Regular Travel
• Must be willing and authorized to travel throughout the USA and Europe
• Must have a valid driver’s license
• Experience in the field and/or Electrical Technology/Engineering
• Welding knowledge/experience a plus
• Robotic knowledge/experience a plus
• Strong knowledge of MS Outlook, Excel, Word, Power Point
• Ability to work independently and/or remotely
• Candidate must be able to work with a team or alone as the need arises
• Problem-solving skills
• Ability to work on multiple projects
• Demonstrated ability as a team contributor

Health and Safety

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
• Ability to bend and reach, with repetitive motion.
• Hearing, naturally or with aids.
• Vision 20/20, with or without correction.
• Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending,
• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
• Employees could be required to lift up to 50 pounds unassisted.
• Employees will perform duties in an office environment and a field setting.
• Employees will be occasionally exposed to tripping hazards.
• The noise level in the work environment is usually low to medium.