Welding Equipment Service Pro: Repairs & Tech Support

Socket.dev; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit-Sharing Bonus

401(k) with Company Match

Health, Dental, and Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Disability Insurance

Life Insurance

Voluntary Insurance

Tuition Reimbursement

Paid Time Off

Paid Holidays

Employee Assistance Program

Wellness Program

Uniforms

PPE Reimbursements

Job summary

Arc3 Gases is seeking a Welder Repair & Service Technician to deliver technical service, support and expertise for metalworking equipment across our customer base and sales force. You will troubleshoot, repair, and optimize equipment usage while maintaining a trusted expert relationship with customers.

Role involves traveling to designated branches weekly, performing repairs, training at manufacturer sites, and maintaining CST status after a year of hands-on experience.

Qualifications

• High school diploma or equivalent required.
• Technical education preferred (e.g., welding engineering technician or related engineering degrees).
• Certified Service Technician certification preferred.
• Minimum 2 years of mechanical, electrical, or electronics experience required.
• Reading and understanding wiring diagrams and electrical schematics preferred.
• Experience repairing pneumatic or hydraulic equipment preferred.
• Experience interacting directly with customers required.
• Good driving record required.

Responsibilities

• Possess a comprehensive knowledge of the welding and metalworking equipment Arc3 sells, how the equipment functions, how to troubleshoot and effectively repair it, and how Arc3’s customers use the equipment so you can optimize that usage and earn "trusted expert" status.
• Utilize strong product knowledge, technical, sales, and self-management skills to deliver exceptional value and a superior customer experience.
• Help Arc3’s customers generally improve their business operations by ensuring that their equipment is performing at optimal levels.
• Continuously diagnose customer needs and expectations and share vital information with appropriate Arc3 personnel.
• Act with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships.
• Step in and perform any job to ensure uninterrupted, exceptional customer service, including assisting customers in the branch, as needed.
• Always maintain a professional demeanor and appearance.
• Maximize product knowledge and remain aware of industry trends.
• Optimize repair and maintenance skills through training as determined by supervisor, including training at equipment manufacturer sites.
• Maintain CST status through ongoing training after one year hands on training and supervision from current Arc3 staff.
• Travel to designated branches weekly and make customer service calls as scheduled.
• Be proficient at working with tools and instruments including laptop interfaces, smart phone interfaces, voltage/multimeters, etc.
• Follow all safety policies and procedures, including OSHA Lockout/Tagout.
• Troubleshoot, repair, and/or service Arc3-owned welding equipment, ironworkers, saws, cutting machines, etc.
• Assist branches in assembling, installing, and delivering welding and metalworking equipment as needed.
• Maintain and clean your service shop regularly.
• Participate in inventory counts as needed.
• On occasion, serve as back‑up driver for inter‑store needs.
• Perform basic vehicle maintenance for Arc3 fleet.
• Maintain all company required paperwork.

Skills

Customer interaction

Communication

Problem solving

Safety awareness

Education

High school diploma

Technical education preferred

Certified Service Technician

Tools

Laptop interfaces

Smartphone interfaces

Voltage meters

Multimeters

Job description

Arc3 Gases is seeking a Welder Repair & Service Technician to deliver technical service, support and expertise for metalworking equipment across our customer base and sales force. You will troubleshoot, repair, and optimize equipment usage while maintaining a trusted expert relationship with customers.

Role involves traveling to designated branches weekly, performing repairs, training at manufacturer sites, and maintaining CST status after a year of hands-on experience.