Welcome Services Concierge

Carolinas Medical Center; Sheboygan (WI); On-site; USD 26,000 - 39,000; Full time

Job summary

Carolinas Medical Center is seeking an on-site Concierge/Greeter to warmly welcome visitors, assess immediate needs, and guide guests through the facility. This role supports smooth operations at the entrance and works with volunteers to assist guests effectively.

The position emphasizes exceptional communication, patient-focused service, and the ability to coordinate with multiple departments to ensure a positive experience for every visitor.

Qualifications

• Experience in a concierge/greeter role preferred.
• Excellent communication and customer service skills.
• Ability to problem-solve and work with minimal supervision.

Responsibilities

• Greets customers and assesses their immediate needs.
• Manages the first impression of the facility.
• Assists with directions, wheelchairs, escorts as needed.
• Passes customers to volunteers for escorts when possible.
• Verifies destination with admitting or other departments and remains with the patient if needed.
• Maintains smooth traffic flow at facility entrances.
• Assists with parking and transportation arrangements.
• Ensures work area is clean, safe and obstruction-free.
• Reports safety issues to Public Safety Services.
• Collaborates with hospital support staff as needed.

Skills

Customer service

Interpersonal skills

Education

High School Diploma

Job description

Department

11624 AMC Sheboygan County - Concierge Service

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Hours: Monday through Friday 7 am - 3:30 pm

Pay Range

$18.85 - $28.30

Duties

• Greets customers and assesses their immediate needs.
• Successfully manages the first impression of the facility.
• Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
• Passes customer to volunteers for escorts when possible.
• Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
• Assists in maintaining a smooth traffic flow at the entrances to the facility.
• Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
• Assures working area is clean of debris, safe, and free from obstacles.
• Reports any Security/Safety issues to the Public Safety Services Department immediately.
• Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.

Knowledge, Skills & Abilities

Excellent communication, interpersonal, and customer service skills.Ability to problem solve and work independent of direct supervision.Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

Our Culture

We pride ourselves on taking care of our people. And not just our patients-we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you'll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives-including your own.

Diversity and Inclusion

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and spec