Welcome Desk Representative - WCCNM

Rio Metro; Albuquerque (NM); On-site; USD 29,000 - 36,000; Full time

Job summary

MRCOG in Albuquerque, NM is seeking a customer-focused staff member to handle front-desk intake and information services at our workforce center.

You will greet visitors, collect required information, refer customers to programs, schedule appointments, assist with workshops, and maintain records to support operations.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• One year of customer service, administrative support, or related experience preferred.
• Experience working with diverse populations and providing customer assistance.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Greet customers, employers, partners, and visitors in a professional and welcoming manner.
• Assist customers with the sign-in process and ensure required information is collected accurately.
• Conduct initial customer intake to identify service needs and direct customers to the appropriate program.
• Provide information regarding available workforce, education, training, and support services.
• Maintain accurate customer sign-in records and service tracking information.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Office

Data entry

Education

High School Diploma or GED

Associate degree preferred

Job description

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Essential Duties and Responsibilities

Customer Service & Intake

• Greet customers, employers, partners, and visitors in a professional and welcoming manner.
• Assist customers with the sign-in process and ensure required information is collected accurately.
• Conduct initial customer intake to identify service needs and direct customers to the appropriate program, staff member, resource, or partner.
• Provide information regarding available workforce, education, training, and support services.
• Assist customers with basic navigation of self-service resources, including computers, printers, online systems, and workforce tools.
• Monitor customer flow and assist with managing customer queues and waiting areas.

Resource Room & Customer Support

• Support customers utilizing the Resource Room and self-service equipment.
• Assist customers with account registration, job search activities, and accessing online resources as appropriate.
• Ensure Resource Room policies and procedures are followed.
• Report equipment issues and assist in maintaining an organized and functional customer service area.

Communication & Referral Support

• Coordinate communication between customers, staff, and partners.
• Facilitate referrals to workforce programs, partner agencies, workshops, hiring events, and community resources.
• Schedule appointments and assist customers with connecting to appropriate services.
• Provide information regarding upcoming workshops, recruitment events, and center activities.

Administrative Support

• Maintain accurate customer sign-in records and service tracking information.
• Assist with data entry, record maintenance, and reporting requirements.
• Distribute informational materials and maintain resource displays.
• Support outreach activities, hiring events, workshops, and special projects as assigned.

Minimum Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• One (1) year of customer service, administrative support, workforce development, public service, or related experience preferred.
• Experience working with diverse populations and providing customer assistance.
• Proficiency with Microsoft Office and basic computer systems.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Ability to communicate effectively with customers, staff, partners, and community organizations.
• Ability to assess customer needs and provide appropriate information and referrals.
• Ability to maintain professionalism in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining a positive customer experience.
• Ability to work independently and as part of a team.

Reporting Relationship

Reports to the Operations Manager, Center Manager, or other designated supervisor.

Employment pending a successful background check, a valid New Mexico driver’s license and no more than one (1) moving violation in the past year. All new employees are hired subject to a one-year probationary status. Salary is entry level commensurate with experience.

The MRCOG is an Equal Opportunity Employer.