Welcome Desk Representative

YMCA of Greater Erie; Harborcreek Township (Erie County); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

Retirement plan

Paid holidays

PTO

YMCA membership

Discounted program fees

Flexible schedule

Job summary

YMCA of Greater Erie is hiring a Welcome Desk Representative at the Eastside YMCA location. You will greet members, enroll new members, and explain programs while serving as the face of the facility. The role offers a part-time schedule with shifts including mornings and some Saturdays.

Benefits include health and dental insurance, retirement plans, PTO, and a free YMCA membership. Candidates should be at least 18 with a high school diploma and strong customer service skills.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Demonstrated skills in customer service, public relations, communication and organization.
• Computer knowledge and data entry skills.
• General knowledge of cash handling procedures and basic math skills.
• Ability to pass a background check.
• Ability to pass a pre-employment drug screening.

Responsibilities

• Greet and assist all members and guests, ensuring a positive experience.
• Assist with enrollment of new members, tours, and program information.
• Maintain accurate membership records and comply with YMCA standards and regulations.
• Attend YMCA events and participate in program activities.

Skills

Customer service

Data entry

Cash handling

Basic math

Background check

Drug screening

Education

High school diploma or equivalent

Job description

The YMCA of Greater Erie is looking to hire a Welcome Desk Representative for our Eastside YMCA location. Are you personable, energetic, and fun-loving? Do you love interacting with people and seeing them daily? If so, please read on!

This position pays up to $15.59/hour depending on experience.

PART-TIME WORK SCHEDULE

This typical schedule for this part-time position is 10-20 hours per week. Available shifts are Mon, Wed, Fri 8:30 am - 3:00 pm with some Saturdays / Tues, Thurs 8:30 am - 3:00 pm with some Saturdays.

Some of the benefits that we offer, depending on your position and schedule, include health & dental insurance, disability and life insurance, a funded retirement plan, paid holidays, paid time off (PTO), a free YMCA membership, discounted program fees including childcare, and a flexible work schedule.

ABOUT YMCA OF GREATER ERIE

We are a nonprofit organization with a focus on healthy living, social responsibility, and youth development. Our cause is to strengthen the community. We serve a diverse population of men, women, and children with an emphasis on families. Our membership is 21 million strong and spread across more than 2,600 Y associations nationwide. Here, locally, our four membership branches, outdoor recreation center, nine early and school-age education program centers, and community outreach programs serve more than 35,000. We value our people. Working for us means you'll enjoy a great work-life balance and be treated with respect. We offer competitive wage and benefit packages for full and part-time employees. We truly believe that the YMCA is for all people, and that shows in our staffing. Here, you will be able to put your experiences, abilities, and energy to work as you impact the lives of those around you.

A DAY IN THE LIFE OF A WELCOME DESK REPRESENTATIVE

As a Welcome Desk Representative at our YMCA of Greater Erie location, you greet and assist all members and guests ensuring a positive and enriching experience for all involved. Always alert, you enthusiastically welcome all who enter the location and serve as the face of the building.

You are friendly and patient as you assist with the enrollment of new members, provide facility tours and educate them on the mission, volunteer opportunities, annual community support "We Build People" campaign, special events, and financial assistance the YMCA offers. As a key liaison between our members and the organization, you keep this good rapport going as you communicate with members on programs available. Members feel good about seeing you and knowing you are capable of handling their needs.

With diligence, you balance your daily work and keep the welcome desk clean and in order. You are also conscientious about keeping membership records up to date and accurate and ensuring compliance with YMCA standards and government regulations. As someone who loves your job, you happily attend and participate in YMCA family events and program activities.

QUALIFICATIONS FOR A WELCOME DESK REPRESENTATIVE

• At least 18 years of age
• High school diploma or equivalent
• Demonstrated skills in customer service, public relations, communication and organization.
• Computer knowledge and data entry skills.
• General knowledge of cash handling procedures and basic math skills.
• Ability to pass a background check.
• Ability to pass a pre-employment drug screening.

Are you a people person who especially enjoys interacting with a diverse clientele? Do you have a basic understanding of customer service? Are you patient and able to remain calm when stressed? If so, you might just be perfect for this position!

ABOUT YMCA OF GREATER ERIE

We are a nonprofit organization with a focus on healthy living, social responsibility, and youth development. Our cause is to strengthen the community. We serve a diverse population of men, women, and children with an emphasis on families. Our membership is 21 million strong and spread across more than 2,600 Y associations nationwide. Here, locally, our four membership branches, outdoor recreation center, nine early and school-age education program centers, and community outreach programs serve more than 35,000. We value our people. Working for us means you'll enjoy a great work-life balance and be treated with respect. We offer competitive wage and benefit packages for full and part-time employees. We truly believe that the YMCA is for all people, and that shows in our staffing. Here, you will be able to put your experiences, abilities, and energy to work as you impact the lives of those around you.