Welcome Desk Representative

YMCA of Greater Erie; Erie (Erie County); On-site; USD 14,313 - 17,895; Part time

Benefits offered by this job

Health and dental insurance

Paid time off (PTO)

Free YMCA membership

Flexible work schedule

Job summary

The YMCA of Greater Erie is seeking a Welcome Desk Representative for the Glenwood location. This part-time position involves greeting and assisting members, providing facility tours, and managing membership records. Ideal candidates should be at least 18 years old, possess a high school diploma, and demonstrate strong customer service skills.

Benefits include health & dental insurance, retirement plans, and a free YMCA membership. Work hours are typically 10-20 per week, afternoons on weekdays.

Qualifications

• At least 18 years of age.
• Demonstrated skills in customer service and communication.
• Ability to pass background check and drug screening.

Responsibilities

• Greet and assist members and guests at the facility.
• Manage membership enrollment and provide tours.
• Maintain cleanliness and organization at the welcome desk.

Skills

Customer service

Public relations

Communication

Organization

Computer skills

Basic math

Education

High school diploma or equivalent

Job description

Welcome Desk Representative – Glenwood YMCA Location

This position pays up to $10.39-12.99 per hour, depending on experience.

About YMCA of Greater Erie

We are a nonprofit organization with a focus on healthy living, social responsibility, and youth development. Our cause is to strengthen the community. We serve a diverse population of men, women, and children with an emphasis on families. Our membership is 21 million strong and spread across more than 2,600 Y associations nationwide. Here, locally, our four membership branches, outdoor recreation center, nine early and school‑age education program centers, and community outreach programs serve more than 35,000.

We value our people. Working for us means you'll enjoy a great work‑life balance and be treated with respect. We offer competitive wage and benefit packages for full and part‑time employees. We truly believe that the YMCA is for all people, and that shows in our staffing. Here, you will be able to put your experiences, abilities, and energy to work as you impact the lives of those around you.

A Day in the Life of a Welcome Desk Representative

As a Welcome Desk Representative at our location, you greet and assist all members and guests, ensuring a positive and enriching experience for all involved. You enthusiastically welcome all who enter the building and serve as the face of the facility.

You are friendly and patient while assisting with enrollment of new members, provide facility tours, educate them on the mission, volunteer opportunities, the annual community support "We Build People" campaign, special events, and financial assistance the YMCA offers. As a key liaison between members and the organization, you keep a good rapport and communicate with members about available programs.

With diligence, you balance your daily work and keep the welcome desk clean and in order. You are also conscientious about updating membership records accurately and ensuring compliance with YMCA standards and government regulations. You happily attend and participate in YMCA family events and program activities.

Qualifications

• At least 18 years of age
• High school diploma or equivalent
• Demonstrated skills in customer service, public relations, communication and organization
• Computer knowledge and data entry skills
• General knowledge of cash handling procedures and basic math skills
• Ability to pass a background check
• Ability to pass a pre‑employment drug screening

Part‑time Work Schedule

This typical schedule for this part‑time position is 10‑20 hours per week, weekdays afternoons 1:00 pm – 5:30 pm.

Benefits

Some of the benefits that we offer, depending on your position and schedule, include health & dental insurance, disability and life insurance, a funded retirement plan, paid holidays, paid time off (PTO), a free YMCA membership, discounted program fees including childcare, and a flexible work schedule.

Ready to Join Our Team?

If you feel that you would be right for this part‑time position, please fill out our initial 3‑minute, mobile‑friendly application. We look forward to meeting you!