Welcome Desk Receptionist

David's Bridal; Cincinnati (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

David's Bridal seeks a part-time Customer Service Representative in Cincinnati, responsible for delivering exceptional customer experiences, managing customer flow, and maintaining store standards. Ideal candidates will have a high school diploma and prior retail experience, demonstrating strong communication and problem-solving skills. This role offers competitive pay and various team benefits, including discounts and a bonus program.

Benefits

Team Bonus

Generous Team Member Discount

401K Program

Pet Insurance

Vision Care

Qualifications

• Customer service experience in a retail environment preferred.
• Ability to maintain high standards of customer care.
• Willingness to adapt communication styles to meet customer needs.

Responsibilities

• Provide Five-Star Customer Service experience.
• Address customer concerns proactively and confidently.
• Engage in inventory management and cash transactions.

Skills

Customer Communication

Problem Solving

Conflict Resolution

Education

High school diploma or equivalent

1-2 years retail experience

Job description

Essential Job Functions :

• Welcomeall customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials :

High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we’ve popped the question, please say “I do”.

Part Time Benefits Include :

Rewarding Environment and Competitive Pay

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After First Pay Period

Vision Care

Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury

401K Program

Discount for Identity Theft Protection

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits (MetLife Hyatt Legal Plans)

Pet Insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and / or experience, and internal equity. This base pay range of $ 12-15 / hr is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.