Patient Coordinator / Medical Receptionist - Blue Ash

Cincinnati Eye Institute; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Coordinator to be the first point of contact for patients. This role involves delivering excellent service, managing patient flow, and performing essential administrative tasks to ensure a smooth experience. Candidates should possess a high school diploma or GED and demonstrate strong customer service skills. Competitive base pay and full benefits package are offered.

Benefits

Full Benefits Package - Medical, Vision, Dental, and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Qualifications

• High school diploma or GED; or one year of related experience/training; or equivalent combination.
• Desire to gain industry knowledge and training.
• Reliable transportation to multiple work locations.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Manage patient flow within the office.
• Complete daily reconciliations and manage cash drawer.

Skills

Customer Service

Communication

Teamwork

Reliability

Adaptability

Education

High school diploma or GED

Job description

A Patient Coordinator is trained to act as the first point of contact for our patients, setting the tone for their visit through excellent patient care. This employee will also perform necessary administrative responsibilities to ensure a smooth check-in and check-out experience for patients.

Perks:

• Full Benefits Package - Medical, Vision, Dental, and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Essential Duties and Responsibilities:

1. Provide exceptional customer service during every patient encounter (in person or via phone). Greet patients promptly with a smile and thank them when they leave.
2. Answer phones (both external and internal) ensuring prompt, courteous service at all times.
3. Practice urgency to respect patients' and doctors' time and schedule.
4. Manage patient flow within the office.
5. Be knowledgeable of common fees for visits and collect correct payments.
6. Complete daily reconciliations, close the day, and count the cash drawer.
7. Perform general office duties and cleaning as assigned by the manager.

Other Skills and Abilities:

• Reliable transportation to multiple work locations with minimal notice.
• Desire to gain industry knowledge and training.
• Demonstrate initiative in achieving practice goals.
• Ability to adapt, grow, and accept change.
• Create a positive, team-oriented, patient-focused work environment.
• Commit to working over 40 hours as needed to meet business needs.
• Interact courteously and professionally with all levels of staff.

Education and/or Experience:

• High school diploma or GED; or one year of related experience/training; or an equivalent combination of education and experience.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly; only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.