Welcome Desk Associate

The Well Studio Dublin

Dublin (CA)

On-site

USD 23,419 - 30,307

Part time

14 days+

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Benefits offered by this job

401(k) plan

VIP staff membership

Discounts on certifications and classes

Job summary

A holistic fitness studio in Dublin, CA, seeks a part-time Welcome Desk Associate to provide outstanding member experiences and support fitness journeys. The ideal candidate should have strong customer relationship skills and an upbeat attitude. Responsibilities include engaging with members, ensuring studio cleanliness, and using CRM for membership growth. Enjoy competitive pay and benefits while being part of a community-minded team that prioritizes health and wellness.

Qualifications

Experience in hospitality management is preferred.
Strong customer relationship skills required.
Fitness industry experience will be advantageous.

Responsibilities

Provide an exceptional member experience.
Maintain consistently clean studio.
Ensure membership growth through CRM.
Engage actively with members and guests.
Solve member issues and bookings.

Skills

Customer relationship skills

Attention to detail

Positive energy

Hospitality experience

Fitness industry experience

Job description

Part Time • Dublin, CA, The Well Studio Dublin

We are a one-of-a-kind holistic focused yoga & strength studio rooted in sustainable, functional fitness techniques. Our team of many of the most talented yoga, pilates and fitness professionals in the Tri-Valley of the Bay Area, CA are dedicated to educating, motivating and inspiring our community. Our mission goes beyond traditional fitness to encompass many holistic healthy living concepts and services. Our focus is squarely on preventative healthcare through back‑to‑basics movement as medicine. If you align with this mission and focus, give us a call or drop a line!

Replies within 24 hours

401(k)

The Well Studio is a comprehensive, boutique fitness studio offering Yoga, Pilates, Group Fitness along with 1 on 1 and small‑group training. At the Well Studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic‑health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting; while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.

Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.

Fitness Industry experience strongly preferred. Hospitality experience appreciated! We are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm‑8pm) and one weekend day (7am‑1pm) plus substitute shifts; please be able to commit to 8‑20 hours weekly. Make our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.

Role & Responsibilities

Provide an exceptional member experience
- First Visits, Outreach, Tours, Rapport

Maintain the studio consistently clean
- Utilize Checklists – opening, evening, weekend and weeks
- Updates to Boards, Screens, and Flyers

Ensuring membership growth through complete and accurate input into CRM Platform
- Nurturing prospects and leads (administrative component)
- Diligent follow‑up to ensure consistent interaction and ultimately, conversions.
- Encouraging referrals through member conversations and guest passes.
- Sell memberships and a‑la‑cart services based on what’s most applicable to and supportive of the member’s needs.

Knowing all details of what The Well Studio offers
- Classes, Special Events, Workshops, and Retreats
- Monthly Boards & Campaigns
- Trainers'/Instructors' Specialties
- Special memberships (e.g., Health Plans or Intro Offers)
- Wellness Living capabilities – apps and booking classes/events/appointments

Actively engage with members/guests

Intro/tour EVERY First Visit

Solve member issues, questions & bookings

Complete and maintain ALL client profile fields in CRM

Review and follow up with prospects and new members

Pull leads through to conversions; appropriate sale for the client’s needs

Maintain a spotless facility with frequent walk‑throughs and continual cleaning

Communicate effectively with Well Studio Staff

Smile, greet, & have FUN!

The Ideal Candidate Will Have Experience With

Hospitality Management

Lead Development & Nurturing

Fitness Industry Sales and Member Management

Customer Service/Customer Relationship Management

Managing the Customer Experience

CRM and Member Management Technologies

Join Our Team!

Employees receive an all‑inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.

The WELL STUDIO PROVIDES AN ATMOSPHERE TO SUPPORT AND INSPIRE PEOPLE OF ALL AGES AND FITNESS LEVELS TO LIVE A HAPPY AND HEALTHY LIFE. WE STRIVE TO MAKE A DIFFERENCE THROUGHOUT THE COMMUNITY BY CHANGING LIVES IN A POSITIVE WAY THROUGH MOVEMENT, MINDFULNESS, BREATH, AWARENESS, AND EDUCATION!

Compensation: $17.00 – $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You + The Well: Together, we are changing lives and improving our community's health and wellness

As a team member at The Well Studio, you have all‑inclusive access to all regular programming and services, along with discounts for retreats, specialty classes, workshops and training. We absolutely want to support you with your health and wellness and staying physically and mentally strong! Our partnership with NASM/AAFA provides you with steeply discounted and even no‑cost professional certifications and continuing education credits. Most importantly, you are surrounded by a supportive and compassionate team of professionals who help each other to thrive.

Benefits