Welcome Coordinator

Oak Street Health; Warwick (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Welcome Coordinator to create an inclusive environment for patients. The role involves administrative tasks to ensure efficient clinic operations and provide excellent patient experiences. Ideal candidates will have strong computer skills, professional phone etiquette, and fluency in community languages. This full-time position offers competitive pay and comprehensive benefits.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Confidential counseling

Tuition assistance

Qualifications

• Strong computer skills and basic knowledge of Google Suite required.
• Fluency in relevant community languages preferred.

Responsibilities

• Welcoming patients and conducting visit check-in.
• Scheduling and updating patient information.
• Managing phone lines and faxes.

Skills

Computer Skills

Professional Phone Etiquette

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Education

Some College

Tools

Google Suite

Job description

Join to apply for the Welcome Coordinator role at Oak Street Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Title:

Welcome Coordinator

Company:

Oak Street Health

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere, and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as administrative tasks including fax and mail distribution. They are expected to be friendly and highly flexible.

Core Responsibilities

1. Welcoming patients and guests
2. Conducting visit check-in and assisting patients with required forms
3. Collecting co-pays
4. Updating patient information and making changes in electronic medical record platform
5. Scheduling/rescheduling appointments within electronic medical records platform
6. Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
7. Managing faxes in the electronic fax platform
8. Maintaining the cleanliness of the Welcome and Community Room areas
9. May be required to float to other centers in the region on an infrequent basis
10. Other duties as assigned

Required

What we’re looking for

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly Preferred

• Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care