Welcome Coordinator

Hispanic Alliance for Career Enhancement; Paterson (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Welcome Coordinator to create an inclusive environment for patients. This role is essential in ensuring a positive experience from the moment patients arrive. Coordinators will manage appointments, assist with necessary forms, and maintain communication through phone lines. The position emphasizes the importance of quality care and community engagement, making it a fulfilling opportunity for those passionate about healthcare. Join a team that values integrity and fosters a welcoming atmosphere, especially for older adult patients.

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette and fluency in Spanish preferred.

Responsibilities

• Welcoming patients and guests, conducting visit check-ins.
• Updating patient information and managing phone lines.
• Scheduling appointments and maintaining cleanliness.

Skills

Computer Skills

Professional Phone Etiquette

Fluency in Spanish

Education

Some College Education

Tools

Google Suite

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Description

The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients and guests. This position ensures that every individual who walks through the clinic's doors receives a positive first and last impression. As the face of the clinic, Welcome Coordinators are responsible for maintaining efficient center operations while delivering an exceptional patient experience.

They perform a variety of administrative tasks that support the broader team in providing high-quality care and making Oak Street Health a great place to work. Responsibilities include scheduling patient appointments, managing inbound and outbound calls, handling administrative duties such as fax and mail distribution, and maintaining a friendly, flexible attitude to meet patient and clinic needs.

Welcome Coordinators report directly to the Practice Manager and focus on creating a seamless experience for patients and community members. They interact closely with patients, assisting with visit check-ins, required forms, co-pay collection, updating patient information in electronic medical records, and managing phone lines. They also maintain the cleanliness of the Welcome and Community Room areas and may occasionally support other centers regionally.

This role is vital to Oak Street Health's mission to provide personalized primary care for older adults on Medicare, emphasizing quality care and community engagement.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical records
• Scheduling/rescheduling appointments within electronic medical records
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining cleanliness of Welcome and Community Room areas
• Occasionally floating to other centers in the region as needed
• Performing other duties as assigned

Requirements

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish preferred
• US work authorization

Nice-to-haves

• Experience in customer service strongly preferred
• Some college education preferred

Additional qualities include a flexible, positive, and welcoming attitude toward older adult patients, high integrity, and embodying the 'Oaky' spirit.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Anticipated Weekly Hours: 40

Time Type: Full-time

Pay Range: $17.00 - $34.15 per hour, depending on experience, education, and location. This role may include bonuses, commissions, or incentives.

Our commitment is to foster a workplace where every colleague feels valued and a sense of belonging, with comprehensive pay and benefits to support their well-being.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 10/25/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.