Welcome Coordinator

CVS Health; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare company is seeking a Welcome Coordinator to be the first point of contact for patients. In this engaging role, you will manage the Welcome and Community Areas, assist with patient check-ins, handle referrals, and ensure a positive experience for all patients. Join a collaborative team that values integrity and exceptional service, while enjoying competitive benefits and a supportive work environment. This is a fantastic opportunity for those passionate about healthcare and making a difference in their community.

Benefits

Paid time off

401(k) match

Health benefits

Qualifications

• Flexible and positive attitude towards older adults.
• Proficient PC skills and customer service experience required.

Responsibilities

• Welcoming patients and conducting check-ins.
• Managing patient referrals and authorizations.
• Updating patient information and scheduling appointments.

Skills

Customer service experience

Excellent communication skills

Strong computer skills

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Education

Some college required

College degree preferred

Tools

Microsoft Excel

Job description

Join to apply for the Welcome Coordinator role at CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Company: Oak Street Health

Title: Welcome Coordinator

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages costs, and provides an unmatched experience for adults on Medicare in underserved communities. We provide holistic, comprehensive, and integrated care directly in our patients’ communities to keep them healthy and reinvest savings into further care.

For more information, visit www.oakstreethealth.com.

Role Description

Oak Street Health emphasizes a team-based approach to patient care. Our Service Team builds relationships with patients and ensures they are satisfied with their experience. As a Welcome Coordinator, you will be the first point of contact, managing the Welcome and Community Areas, handling calls, patient referrals, and medical records, and covering other locations as needed.

Core Responsibilities

• Welcoming patients and conducting check-ins
• Collecting co-pays
• Updating patient information and managing electronic medical records
• Scheduling appointments
• Answering and making calls
• Managing patient referrals and authorizations
• Requesting and routing medical records
• Assisting new patients with paperwork
• Supporting community events
• Performing other duties as assigned

Qualifications

• Flexible and positive attitude
• Welcoming demeanor towards older adults
• Strong computer skills, basic Microsoft Excel knowledge
• Customer service experience
• Excellent communication skills
• High integrity
• Proficient PC skills
• Some college required, college degree preferred
• Fluency in Spanish, Polish, Russian, or other relevant languages
• US work authorization
• Embodies being an Oaky

What does being Oaky look like?

• Positive energy
• Assuming good intentions
• Creating an exceptional patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being resourceful

Why Oak Street?

Join us for a collaborative, energetic, and innovative environment with competitive benefits including paid time off, 401(k) match, health benefits, and more.

Oak Street Health is an equal opportunity employer embracing diversity. We encourage all interested to apply at oakstreethealth.com/careers.

Details

Anticipated weekly hours: 40

Employment type: Full-time

Pay range: $17.00 - $25.65 per hour

Application deadline: 09/27/2025