Welcome Coordinator

AdventHealth; Florida; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Altamonte Springs, FL is seeking a full-time front desk associate to welcome patients, collect forms, and initiate visits within our electronic medical records system.

You will update patient information, route documents to the clinical team, assist new patients with paperwork and portal enrollment, and help maintain smooth daily operations in a busy healthcare setting. Strong communication and Excel basics are a plus.

Qualifications

• Flexible and positive attitude.
• Welcoming and nurturing attitude toward patients 65+.
• Strong computer skills and basic knowledge of Microsoft Excel.
• Experience in a customer service setting.
• High level of integrity.
• Exceptional communication skills.
• Empathetic demeanor toward patients.

Responsibilities

• Welcomes patients and conducts check-in with required forms.
• Updates patient information in the EMR and routes documents to the clinical team.
• Assists new patients with paperwork and portal enrollment.
• Schedules appointments within the EMR platform.
• Maintains smooth operations by coordinating with team and updating status.

Skills

Flexible attitude

Empathetic demeanor

Microsoft Excel

Customer service experience

Strong communication

Integrity

Education

High School Diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

303 E Altamonte Dr

City:

Altamonte Springs

State:

Florida

Postal Code:

32701

Job Description

Welcomes patients and conducts check-in with required forms. Updates patient information and makes changes in the electronic medical record platform. Manages medical records, routing documents to clinical team members for review, and uploading documents into the electronic medical record platform. Assists new patients with paperwork. Schedules appointments within the electronic medical records platform. Maintains an effective operational flow by communicating member status to appropriate team members and keeping patient apprised. Helps enroll members into portal and assists with other tech related needs Other duties as assigned.

Knowledge, Skills, and Abilities

• A flexible and positive attitude. [Required]
• A welcoming and nurturing attitude toward our patient population of 65+. [Required]
• Strong computer skills and basic knowledge of Microsoft Excel. [Required]
• Experience in customer service setting. [Required]
• High level of integrity. [Required]
• Exceptional communication skills. [Required]
• Have a true empathetic demeaner towards patients. [Required]

Education

• High School Grad or Equiv [Required]

Work Experience

• Experience with guest relations or hospitality [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.61 - $24.97

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.